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TD Insurance Auto Insurance Reviews

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(582 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
10.0%
Agent/rep availability
10.0%
Agent/rep knowledge
10.0%
Agent/rep callbacks
5.0%
Agent/rep language skills
2.5%
Claim - adjuster
2.5%
Claim - not-at-fault
2.5%
Claim processing time
2.5%
Rates competitiveness
2.5%

Top negative trending topics ?

Agent/rep attitude
65.0%
Agent/rep availability
42.5%
Agent/rep knowledge
40.0%
Claim - adjuster
37.5%
Claim processing time
32.5%
Agent/rep callbacks
30.0%
Billing/payments
25.0%
Cancellation experience
25.0%
Claim - not-at-fault
20.0%
Claim - rental car
17.5%
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Tags
Agent/rep attitude (1) Refund (1)
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Consumer (560) Insurance agent or broker (1) Insurance Company representative (2) Expert (2) Other (6)
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Insurance renewal

by Kobe8 on Dec 9, 2021
1 out of 5 stars

We’re trying to renew our insurance and they charged us right away and then we got a lower rate from another insurance company so we took it! Asking for a refund that they charged took 14 days! Just called them again they said another 5 business days!!!! Worst car insurance ever!!!

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Review topics
Refund

Customer service

by Sarah D on Apr 20, 2021
4 out of 5 stars

Customer service is great. Cortney is one of the best by far. She very kind, chill and answers any questions without talking over me. Overall phone experience with her is fantastic. Keep up the vibes, love it.

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Review topics
Agent/rep attitude