super bad experience
by Syed on Aug 23, 2020
1 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(564 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (1)
Agent/rep attitude (31)
Agent/rep availability (22)
Agent/rep callbacks (30)
Agent/rep knowledge (36)
Agent/rep language skills (3)
App to track driving (4)
Billing/payments (107)
Broker experience (1)
Cancellation experience (79)
Cancellation fee (10)
Claim - adjuster (29)
Claim - denial (9)
Claim - injuries (2)
Claim - not-at-fault (15)
Claim - rental car (28)
Claim - repair shop (36)
Claim - theft (4)
Claim - total loss (3)
Claim - towing (1)
Claim - windshield/glass (4)
Claim payout amount (7)
Claim processing time (41)
Complaints/ombudsman (13)
COVID Handling (5)
Discounts, deals, rewards (11)
Email/message wait time (16)
Insurance Rates, Prices (61)
Interact. Voice Response (1)
Late payment fee / NSF (9)
Legal actions (3)
Mobile app experience (2)
New purchase experience (2)
On-hold times/transfers (17)
Online quoting (3)
Paper mail experience (2)
Parking/pausing policy (3)
Phone wait times (129)
Policy changes experience (20)
Policy clarity (4)
Policy coverage (47)
Rates after claim (2)
Rates at renewal (41)
Rates competitiveness (32)
Rates for bad drivers (7)
Rates for good drivers (16)
Rates for long-term clients (3)
Rates for second driver (1)
Rates for seniors (1)
Rates for students (2)
Rates for young drivers (1)
Rates in bundle (23)
Refund (2)
Renewal experience (12)
Rewards (1)
Snow, Hail, Damage (5)
Trailer/motorhome (2)
Website experience (19)
Wind, Hurricane Damage (2)
Review author
Car Insurance by Province
Car Insurance by Location
I had to call twice on the same day, each call waited one hour until someone took my call. They said we already gave you an auto quote today, you will have to callback tomorrow to get a cancellation quote. This is a crazy service. I've been with TD over ten years and they are not cheap and this is the type of service I got. When I call tomorrow and once I know the exact amount to cancel that's what I will be doing. Representatives seem too lazy to provide you with more than a quote on the same call. Callback tomorrow in this day and age is unheard of! Take your business elsewhere, TD insurance doesn't deserve your money!
I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.