Belairdirect Auto Insurance Reviews

I have been driving 30+ years and other than a windshield, I've never made a claim - ever. I have been with Belair for about 3 years. Walking back to my truck after my son's soccer game this week, I noticed someone had taken out my sideview mirror (2017 Toyota Tundra truck). On Monday I called Belair, they gave me a claim number, told me where to take my truck (they would forward my information) and away we go. The total estimate (after part and labour) was $290 and my deductible was $300 so I emailed the rep from Belair to say I would pay for it all myself. (Now it gets weird). 2 days later they phone me and tell me I have to get a claim number from ICBC and send them (Belair) a copy of a police report. They then say since I don't have extended coverage through ICBC the deductible is $750, but they are willing to pay their $300 deductible as part of that, so I would only have to pay $450. I asked the rep why I would go file a police report, get a new claim number from ICBC, scan it all and send it to them, then pay them $450? My quote (for everything) was $290) His answer was that he had begun to work on my file and that "the wheels were in motion" and that I should "follow through until the end." Otherwise, I'm not acting in good faith. What??? Also, I had to go through ICBC because they did not really cover the "hit and run" of a parked car in the traditional way - they work with ICBC. None and I mean none of what they were saying made sense! This was a 30-minute phone call that bordered on harassment! I will tell this story to everyone I know as this goes well beyond the lines of bizarre!

Their premiums are much too high; and, if you run into an issue, they claim they cannot help you at all! My husband got into a serious accident (non-auto) and money was tight. Instead of delaying the payment, they made it bounce so they could then come after you for the full annual amount! Seriously! I have since found a much better insurance at a 1/3 of the cost Belair was charging me! They are not as good as they claim to be!

I had my 2007 Mazdaspeed 6 insured with Belair, I loved that car. A small parking lot fender bender and they decided it wasn't economical to repair. Ok, I can deal with that, I'm a grown man, time for a change! Just had to deal with the claim... Called and started it off fine, arranged to get it towed the next day but no one showed up... After I finally got in contact with the towing company, two weeks later, it came to light that Belair had given them the wrong phone number for me, but also the wrong address by about 500km! The people working the phones in about 6 how call centers were very helpful as they bounced my call to the closest one to me. They got my car towed away the same day. A month and a half after the accident I finally got paid off for the car and could start looking for something new to drive. I never knew that dealing with insurance would be such a stressor and pain. If I ever come back to Belair, it will have been my last choice.

I got my policy done with these guys on December 24, 2018. They did almost everything wrong on my policy such as my bank account etc. Plus they quoted me more than $6k for my 2019 Toyota Corolla (the car itself is $20500). I wanted to cancel my policy and they charged me just to cancel my policy $650!!!

If you deal with Belairdirect for insurance then I would look for another insurance company. I contacted them the week following the death of my mother-in-law to notify them of her passing. They said they could only do something if they were speaking to the executor of her will. I told them she didn't have a will. I also sent them a copy of her death certificate showing she died on Nov 24th. They proceeded to take out 2 payments (car and apartment contents) for insurance from her account on Dec 10th - even though at that point they had proof that she died. They still are saying they can't cancel her insurance without a will and my only other option is to put a stop payment on the 2 automatic withdrawals for the insurance to show as unpaid and therefore cancelled. This will cost money to stop each of these Jan payments so now it could cost well over $100 to get Belair to stop 2 insurance policies on someone who died over a month ago. I think this is horrific for a company to do something like this. It's hard enough what the family is going through never mind these money hungry companies taking advantage of the situation. She was the only name on the policy so even if anything had happened we couldn't make a claim because she is no longer with us. I don't understand how a death certificate is not enough to cancel insurance - EVERYTHING else we had to cancel or stop was done either with or without the death certificate and yet and the insurance company won't do it. I will NEVER use Belairdirect and I'm hoping this will make a lot of people stop and think about switching to another insurance company if they unfortunately have insurance with them now.

This was the worst experience I’ve ever had with a company. They do not value customer at all and their customer satisfaction guarantee is just for show. My adjuster never returned any of my calls. The customer service representatives were rude and condescending. They give you the run around about everything. I paid out of pocket for the car rental even though it was covered under my policy and they are refusing to refund me back! I wish I never switched insurance companies!

For the second year running they auto renew my policy at an unfavourable rate without informing me except by a single email received three months beforehand. I never asked to be contacted by email. This leaves you with two choices: pay up or pay a huge cancellation fee. They should not be operating. The insurance itself is OK just the way they operate is ...as everyone else points out...sleazy. Just quit them.

I too had been with Belair for several years and was shocked when I received my renewal which was more than $200 a year more than what I had paid the previous year, in spite of having had no accidents and no claims. The agent explained that this had nothing to do with the calculation of my new premium. I found this absurd and was told that the price hike was due to increased costs and inflation, blah blah blah. I decided to go with a group insurer here in Québec that offered me a similar plan at a much lower price with warm, intelligent people providing the service. The sleaziest bit was a month after I cancelled, 122$ was debited out of my account because of the ''valeur à neuf'' insurance I had agreed to when getting my plan. The agent told me I could cancel it at any time. He didn't tell me that by cancelling early I would be forced to pay the remaining amount on the contract. I had no idea it was a contract. I thought it was just part of my insurance policy. I am a very understanding person, but this company pissed me off.

Just called my auto insurance (Bellair) to tell them I was about to sell my car tomorrow. I asked what was the insurance cancellation procedure: Answer: I got to pay 182$ of cancellation fees! Client for almost 3 years, never claimed anything and they ask from me 182$ of cancellation fees ??? Pick any insurance company but not Belairdirect.

The worse experience I've ever had with an Insurance company. I cancelled my policy on September 23, 2018. First of all, I was charged $100 for cancellation fees. Then I was told it will take a month for them to process my refund check. I questioned why, when I purchased the policy with a credit card, and why can't they refund the money to my credit card. Today is November 15, 2018, and a dozen or more calls to this incompetent company, I still haven't received a refund. That's 8 days short of two months since I cancelled this policy and still no refund. They keep telling me that Canada Post is to be blamed for the delay. Belairdirect is a farce