Belairdirect Auto Insurance Reviews

After 4 years of insurance with no claims or cancellations, through a miscommunication of wire payments between banks, I missed 2 payments. Let me express that this was 2 payments in 4 years (to put this is perspective, out of 48 payments I missed 2 - or 4% delinquency). Meanwhile, my home insurance, which was being paid out of my new bank was paid no problem. The only warning I received from Belair was registered mail (not signed for) that I received while on vacation. No phone call, follow-up email, nothing. My insurance was cancelled while I continued to drive for up to a week. I cannot believe the lack of customer support or service, and fully believe this is reckless on their part. While I accept I was disorganised with the payment, more should have been done to collect the missed payment and contact me to see if there was a problem - this could have been rectified IMMEDIATELY. I am mostly upset that I drove my family uninsured, I will never use this service again and would rather pay more elsewhere for better service.

Terrible experience. We dutifully drove with the automerit device in our car for a year and earned a 12% discount, only to have our rates jacked up 20% (without any accident/incidents) and end up paying more! This automerit program is a scam and we are VERY DISAPPOINTED with belairdirect

Was sold from Western bank, suddenly my premium was raised 30 percent for no reason. Explanation: they have a lot of claims. I don't have any

All computer driven, cold, impersonal and just another money grubbing large corporation. The different depts seem oblivious of the goings on of the other. The auto claims adjuster tried to low ball their claim payment by at least 50% however I was ready. That's not acting in the customer's interest, but the interests of BelAir. Sorry, but I have nothing good to say about BelAirDirect nor can I recommend them. Their premiums are nothing special either.

Belair doesn't care about anything. If your mother, father or kids die, they will still charge you their cancellation fees, pathetic. I had a family tragedy and I cancelled my auto insurance less than 1 week late (obviously other more important things on my mind) and they charged me their $400 fee. I have already started lobbying family, friends, neighbors and coworkers of their PROFITS FIRST attitude. Thank You Belair for treating a decade long client like an ATM.

Got my renewal which went up for no reason over $60 a month... I went online and got a quote from the same company for $40 less a month. When I asked them about it and, of course, wanted the lower rate, I am told that I can't (the new policy has not started yet and they're offering a lower rate but only to new customers?) Absolutely ridiculous... just screw over the people who have been with you the longest - it is their policy...

Not Impressed. Belairdirect goes out of their way to market themselves toward students and those who are on tight budgets via promotions like their student discount however their service reflects nothing of the sort. I was in an accident that was not my fault and after being treated like a criminal by the ASSURED Mississauga representative my insurance company sent me to the Belairdirect test and repair centre for a more “polished” experience, they said. It was awesome that when I got to the centre the staff was great at kissing my ass and pretending like they cared about my negative experience. It is unfortunate that none of those niceties could fix my car. Instead, it sat at their office for more than three weeks before they decided to touch it, suddenly; miraculously, the car would not turn on. My trusty insurance company then proceeded to call me to let me know that they were not responsible for my car not starting and wanted to charge me upwards of $1,000 worth of “non-accident related damage.” When I responded with questions – the brain dead staff resembled something of a broken record player repeating, “you are responsible to cover this damage as it is not accident related, your total is…” (pretty cold for a company that markets towards people with low income). When I explained that this was not a possibility for me at that time, they agreed to tow my car home. I find it hilarious that I drove my car there to be fixed and now it is being towed back in WORSE condition than when it started. Cherry on top: They took the rental back and had misplaced my car. I had to walk to work at 5 am for over a week without a vehicle while making car payments for a car I couldn’t even fix or use because the insurance company continued to make broken promises of when they would be contacting me to bring my car home. My car was finally returned to me over a week left with parts they damaged sitting on and staining my passenger side seat. What is the point of paying for insurance if they lose and break the very thing you are trying to insure. biggest scam i have ever been involved in in my entire life. If the goal was for me to walk away without a shred of faith in humanity, the company did their job of not caring! Silver lining: thank you to Belairdirect for making me realize I can make it through life without my car and it is worth every second I save not dealing with their garbage.

Unbelievable. Today I called to tell them that I will no longer be driving my car to work. The customer service person readjusted my pending July renewal to reflect this and gave me the new number. It was higher! I said, "Why is the new rate higher than when I drove to work?" She says that my car is at greater risk sitting in West Hamilton in my driveway, than if I drove 25k to work, and that the conversation has been recorded when I said that I would not be driving to work, so I can't change my mind and say otherwise now. Drive to work -higher rates. Don't drive to work -higher rates. Does this make any sense? I'm not making this up.
I'll be pursuing this with a supervisor tomorrow. I've been a 30 year customer with a less than $200 in total claims over that time. House insurance -up 10% every year for the last 4 years, no claims ever in 30 years. I'll be shopping both policies if I can't hear something that makes more sense than what I heard today..

Claim opened July 2016. They still have not fixed my car and its June 2017. I was rear-ended at a stop light causing my head rest air bags to deploy.

They have treated me as if it's my fault someone rear ended me when I was stopped. I've been patiently and calmly waiting for them to resolve this but a year is too long to wait!!!

I pay my policy on time and my policy covers this type of claim.
This is so stressful.

Worst company I've ever dealt with.

They take my money monthly, are keeping my claim open but won't fix my car.
I was rear-ended at a light, air bags deployed , impact caused damage to the back of my car and the person admitted hitting me. Case closed! Not sure why it takes a year to figure that out!! Especially with police reports.

I can't switch insurance companies while a claim is open either!

My son has been trying to get insurance for months now. Bellairdirect provided a great quote. So we decided to try and go with them. We sent in an application by mail because they dont offer over the phone service or anyway online. We waited and waited n heard nothing back so we called n spoke with a lady who told us theres parts on the application that were left blank n it was mailed back to us. Hes never had insurance before because this was his first car so yes parts were left blank because it asks for previous insurance company. She said fill it out and send it back and she will activate it right away. So another month goes by and still no word. I call give the reference number she told me to give and the notes are no longer on the file i even had to get permission a 3rd time to be added to his file so i can call on his behalf. It had been almost 3 months and still no insurance. No one there has direct lines so you get no personal reports. Its someone new everytime you call. Ine girl told me to call a broker and offered to give me a number. They dont care for their customers. Now im at the point where if its this hard to get insurance. Whats it going to be like when he actually gets insurance with them.