Belairdirect Auto Insurance Reviews

The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.

A taxi pulled out in front of me. Clearly NOT my fault even by the police. They claimed they could not find the other's insurance number and wanted to keep deductible even though it was not my fault!. 5 weeks later after I had messaged them and mentioned lawyer and police they were willing to settle and promised a cheque would be delivered on a certain day the cheque never arrived. I am now without a vehicle, they are taking the rental they gave me away and I no longer have any way of getting to so I will lose my job. I was talking to a lawyer and he said it sounds like a scam to keep my deductible. I did some searching and found the others info in 10 minutes. Something they could not do in 5 weeks. The police already want to talk to them as they gave me a number to give to them that they should call.
Avoid this company at all cost!

If someone could only realize to which point dishonest insurance can mess up your life. How you can end up losing your job when you work on a road and the insurance company takes 4 months to pay you off and you have no car. And how do you picture a sales representative with no car?

I work for a beer company and was involved in a car accident and just because I had few cans of UNOPENED beer in the trunk that I showcase my clients, they said that there is a possibility that I was drunk when I was involved in the accident.

After a month, they took the rental and I kept the rental for another month by paying for it. This is all what I could afford. (I just got out of a bankruptcy). Another month of borrowing friends' cars and until that was no longer either. Then had to quit my job and struggle for another month until they finally paid me. Now, have to restart everything since day 1. If you value your well-being, don't go with Belair or their shady owner Intact Assurance

Horrible overall experience. They wanted to void my claim just because I had a check airbag sign lit on. The thing that saved the day was the fact that I was not at fault, even if I had a 2 way complete coverage to start with. They have used every single tactic to low ball me on the value of my car. There are better choices for your hard earned money. Still lost money with them despite doing all the right thing.

I have been a costumer of belair direct for 1.5 years. Recently a electrical fire started in my vehicle, completely rendering my vehicle. When I first signed up with belair I was in a rush to get my policy started. The agent who sold me my policy did not clarify with me the certain coverage my policy had. Paying $2900 dollars I figured I had basic and comprehensive coverage, turns out the agent only listed me on for liability. I purchased my vehicle with a loan of $10000 and stated to the agent when I started my policy. At no point did they offer me any coverage to ensure I would be covered in any circumstances where the vehicle would be damaged or a loss. Since they do all their business over the phone, you will not see your policy package for a couple months. When they policy package came in the mail, looking over it I assumed based on what I was reading I had coverage for property damages. Turns out you really need to look at what BS they are sending you. This company is 100% a scam. All they care about is taking your money and putting it in their pockets. That's about the only thing they are good at doing. Now I am $8000 dollars in debt with no vehicle to get to and from work. Thanks Belair Direct!

Horrible.

I'm a driver with no prior accidents, no parking tickets, I put snow tires on my vehicle every year, and I also participated in their Automerit tracking program.

After a year with Belair, I was forced to move. My new apartment is 4km away from my previous apartment. My car insurance rates shot up over $700/yr. There was no way to reduce the rate.

I shopped around for a new insurance provider and spoke to a Belair rep about what was involved in cancelling. At no point was 'cancellation administrative fee' mentioned. I found a better rate with TD Insurance and called Belair to cancel. You can imagine my surprise when I was charged over $250 in cancellation fees.

It seems odd that they can change rates as they see fit, essentially changing the terms of a contract, but when I'm unhappy with this and need to find a better rate, I'm penalized yet again. I guess I would have had to stay with Belair for another year to cancel with no penalty?

They also charge an interest rate when you pay monthly. Not all insurance companies do this.

What a horrible way to treat a customer.

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I moved from Alberta to Ontario. Had lived in Ontario previously. Belair direct wouldn't accept my Alberta abstract that was a few months out of date and made me get a new one which was a complete hassle as I was in Ontario. I have been driving since 1970 and they wanted proof. My insurance was with their partner firm Canadinn Direct for past 15 years,but they told me that I had to obtain proof though that is contrary with what I had been told by Canadian Direct. Though the price for insurance was double what I paid in Alberta they said it was discounted if I insured my home with them? I agreed, but when applying for the insurance they said they won't insure it because I have a wood stove. Also they tell me I must use a GPS tracker in my car! This is after they sign you up! Terrible service!

This company is a joke when it comes to pay out your auto claims also their customer service is the worst, not once has anyone called me and it has been a month. You have to call them over and over to find out what is happening and not one person from reps, to adjustors, to the manager has the courtesy to pick up a phone and call you to tell you what is going on. On top of it they went 50/50 on a rearend which clearly showed that I was rearended, but because there were no witnesses they concluded there was not enough of evidence, when clearly everyone from collision centre to police said it was the other parties fault.
Beware of this company because once my claim has closed I do not want to have anything to do with them, I just cannot wait to have my claim closed who knows how long that will take now.