Belairdirect Auto Insurance Reviews

Good that you are here reading reviews of Belair! Beware, they took $555 from my account and now i have incurred overdraft charges! I spoken to an agent and she said, that a manager would call me back in 2 hours and 30 minutes time but that didn't happen and still waited another hour and yet no calls on Friday. Prior to this conversation, i call to cancel my home insurance because they are unable to assist to reduce my premium after being 5 years with them and no claims! Btw, they can increase your premium on the yearly basis without explanation. They decided to cancel my auto insurance instead! was without 2 days of coverage until i receive an email and immediately call them to let them know their mistake. Imagine if i had an accident on those 2 days without coverage!
Fast forward, Tuesday morning, Received a call from a different manager and she mentioned that the manager who suppose to handle my case got involved in an accident! Now this manager is looking at my case as for now which. There is no sense of urgency with this company!The Agent told me that she would take care of this issue but did not! Liars! If you want to screw your credit, call these guys! Horrible!.
I have moved mover to another insurance company that does give better rate! Save $600 a year!!

I have been with Belair Direct for at least 5 years, ever since I have had a car. They are easy enough to get a hold of, especially with the online chat feature. However, I have made the decision to remove my policy with them as of recent due to the lack of customer service. When I began my policy with them I had added the winter tire discount to my policy. However, in 2015 apparently this discount was removed, but then added back in January 2016. Since my policy was pretty much automatically renewed each year, there was no reason for me to share all of the minuscule details with them such as winter tires, nor did they ask. That means I went 16 months without having this available discount applied to my policy when I had originally told them I had the tires. Belairdirect also refuses to refund me all of the missed time. There is no reason why I shouldn't have been asked whether I had winter tires or not every single time I communicated with them and they looked into my policy. This is just another company that doesn't care for its customers.

It's funny how they "renew" your insurance for another year, when you clearly told them to cancel it before it expires. I called many times to make sure it's cancelled. They keep insisting and asking why am I cancelling it. 5th times that I called, Why did I receive a new insurance card and it looks like it's been renewed, so then I asked, why is this? He said he does not have any access to the account, try calling again tomorrow. Called again for the 6th time, finally a nicer person picked up and called me back the next day to fix the issue (hopefully). Still waiting for them to give me my money back (deposit) and the answer and a confirmation that my insurance has been cancelled. Overall, the answer was "THEY MADE A MISTAKE" of cancelling my insurance, they renewed it instead. This has been almost a month, until now.

The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.

I had been an accident free driver since gaining my insurance. However I was hit by someone on their phone in a parking lot. I was backing out of a spot, saw someone coming and stopped. As she approached I could see she was on her phone and the front passenger headlight went under my right rear fender. She struck me, admitted she wasnt paying attention at the scene. So I though "its a minor fender bender, she's ok, but I'm going to report it anyways just in case". I come to find out she completely lied on the police report, Belair said they would 'investigate'. Well, their investigation took all of 45 minutes and assigned the fault to me. No explanation, nothing. I had come to a complete stop, to allow her right of way(technically I was entering the 'roadway'), and she just drove straight into me.
My claims person was less than helpful, the sales said my insurance was going to up 250$ a year(which I've spoken to police, and they agree that she struck me). I have told them I will be fighting the decision. I was paying 134$/month total. Now remember the 250$ increase? Somehow their math that equates to 184$/month. Needless to say I am jumping ship ASAP.

I was an automatic client due to merger with Canadian Direct & my premium increased 27% ... no changes other than Belair over the past year

I was told if I let them do a credit check I could get more discounts - Really?

Also an increase in premium following a move of a few km - still in New Westminster ...

Billing statement does not provide a breakdown of premium per item ...
I received 3 letters - all different dates & all with different premiums

To say that I was unimpressed would be a huge understatement.

Anyone thinking of obtaining their policies from this company should really shop around. I use Clicassure on line. They operate with multiple insurance companies. Once you filled out your online forms, you will receive a minimum of three quotes.
I did this and discovered that for exactly the same coverage for my car and house, I was saving 1 000$ a year. I was with Belair Direct for 25 years. That means that I gave them 25,000$ of my hard earned money.
Plus when I told them that I was cancelling my policies with them, they told me that there was a service charge for doing this.
NEVER AGAIN. I told my wife that there was reason for their constant TV advertising. If a company does good business, their advertising is done by word of mouth.....

I have canceled my policies (house & auto) with them back in November 2016 because of their incompetent and dishonest agents. However, they kept charging me monthly until I've noticed in December 2016. I called them asking what's going on and they started to come up with all kind of stupid reasons in order to avoid giving me a strait answer. They said that they are investigating the issue, blah, blah... and I need to wait for them to finish the investigation and stuff like that (terrible customer support, btw!). They even asked me for proof showing that payments were made from my bank account to them, than they even suggested that I was lying about my banking info for some reason. At some point I just had enough and dropped the words "lawyer" (among some expletives) and in less than one hour, I got a call from Belairdirect, telling me that they have issued a refund, blah, blah. It turned out that for one year I was paying somebody else's insurance, while that 'somebody else' was paying mine. Or at least that's what they say... Anyway... it's February 2017 now and I still didn't received the refund, although they say that they sent me the cheque.
So my advice: avoid this company like the plague! It's incredible that crooks like these are allowed to operate.

If your reading this youve done the right thing and looked up reviews on Bel Air before anything. Let me start off by saying i should of done the same. So i got a quote given by bel air direct (canada $1670 or 144/month)insurance i can finally afford! so i buy a truck. bought it used and private sale so i had to transfer the truck into my name and needed to have it safetied and etested (understandable)but in canada u need 10day temp plates to get it home and around to different shops that can have the safety and e test done. I go to the ministry and they tell me i need insurance to be able to 1. Get real plates and 2. Get the 10 day temp pass. Lady at the ministry said call my insurance company it takes 2 seconds.. 30mins on the phone later apparently bel air doesnt do that. (LoL what!?!) Yea we dont know if other companies do that but we dont do that "we need to see a safety cert from a mechanic before we can provide any policy numbers" and then suggested i have my car towed to from the guys house to a safety shop and then to an e test shop.. well lone behold the truck fails safety and needs a little work.. safety shop isnt a repair shop so towed it off to repair shop. 1500$ later and bunch of non sense later i got my safety and e test done and my truck in my name and keys in hand only thing left was to send in my paperwork and banking info to the insurance company and get that policy number sobi can get my plates! ..so i call them and they said the typical whats ur number ill look up your file and then when i cut her off from asking questions that ive been asked 5 times over to ask her if they have a fax number so i can fax over all nessiciary paperwork. She goes "well hang on a minute we can get u finalized before all that", at this point im happy im at this stage but mindblasted at what she just said. I asked her "finalize what? Everything your asking me was already asked of me and was marked on file and even recorded the phone call for reference" and her reply was simply "Oh well it says here u got a claim?" Long story short apparently the other quote guy forgot to add on an accident to my quote.. but in the phone call had mentioned all about the claim she was saying wasnt added on.. in the end they want $2460a year or 204/month like man im so pissed. Basically because of a mistake on Bel Air Directs end that they are not willing to honor i have to sell my truck.. after Bel Air Direct had me dragging it all over town with a tow truck to try and save a buck on insurance i should of known to go with a better company one that stands behind they employees and their mistakes. And for the people still reading get this! She even had told me exactly what i was going to be paying per month down to the last cent on the new quote but then even had the nerve to say the new quote might not be the final price..dont waste your time people and your money. Just go somewhere you trust these people tryed to rip me off hard.. after i worked so hard to bring them safety certificate it doesnt even mean nothing now like cmon.. worst insurance company there is.. its now wonder they had to run an ad on Omni Tv 35,000x over.. no good word of mouth spreading from me only my experiences with the company.