Belairdirect Auto Insurance Reviews

Their premiums are much too high; and, if you run into an issue, they claim they cannot help you at all! My husband got into a serious accident (non-auto) and money was tight. Instead of delaying the payment, they made it bounce so they could then come after you for the full annual amount! Seriously! I have since found a much better insurance at a 1/3 of the cost Belair was charging me! They are not as good as they claim to be!

I had my 2007 Mazdaspeed 6 insured with Belair, I loved that car. A small parking lot fender bender and they decided it wasn't economical to repair. Ok, I can deal with that, I'm a grown man, time for a change! Just had to deal with the claim... Called and started it off fine, arranged to get it towed the next day but no one showed up... After I finally got in contact with the towing company, two weeks later, it came to light that Belair had given them the wrong phone number for me, but also the wrong address by about 500km! The people working the phones in about 6 how call centers were very helpful as they bounced my call to the closest one to me. They got my car towed away the same day. A month and a half after the accident I finally got paid off for the car and could start looking for something new to drive. I never knew that dealing with insurance would be such a stressor and pain. If I ever come back to Belair, it will have been my last choice.

Un service plutot ordinaire, la personne s'occupant de mon dossier ne ma jamais rappeler. J'ai du les appeler à chaque fois pour avoir la moindre avancement dans mon dossier. Cela a pris 2 mois pour negocier avec le Locateur, mais meme si 3 evaluateurs leur donnaient raison Belair a quant meme accepeter de me faire perdre plusieurs milliers de dollards qui iront a la méga compagnie et non leur client. Très deçu de leur actions et de la Directrice du Service Réclamation.

Belair is the worst insurance company we’ve ever had. According to them, we are not allowed to switch or have too many vehicles in our possession. They wanted us to send copies of our ownerships as we did and apparently they didn’t get them the first few times, then they did. Now they're saying because we have had too many vehicles and whatnot, now they cancelled us without sending out a letter within the 30 days and now they don’t know if they will reinstate us even with sending in the letter. They want us to fill out and sign when they had a copy down there, so, all in all, they don’t know what they are doing down there. My advice is to shop around for a different insurance company

In the beginning, they seemed nice. Then, I had a non-responsible accident about 4 months ago and it took about 2 months for them to figure it out. I had to call about 20 times at least, they did not do what they were telling me... And then, they increased the price of insurance for my new car at about twice the price that I would get with other insurances. I told them I wouldn't continue the contract (ending a Month later) and they renewed it at an even higher price anyways. I called 3 Days later and they say they will charge me 240 $ do resign my Contract. I'm furious!

If you deal with Belairdirect for insurance then I would look for another insurance company. I contacted them the week following the death of my mother-in-law to notify them of her passing. They said they could only do something if they were speaking to the executor of her will. I told them she didn't have a will. I also sent them a copy of her death certificate showing she died on Nov 24th. They proceeded to take out 2 payments (car and apartment contents) for insurance from her account on Dec 10th - even though at that point they had proof that she died. They still are saying they can't cancel her insurance without a will and my only other option is to put a stop payment on the 2 automatic withdrawals for the insurance to show as unpaid and therefore cancelled. This will cost money to stop each of these Jan payments so now it could cost well over $100 to get Belair to stop 2 insurance policies on someone who died over a month ago. I think this is horrific for a company to do something like this. It's hard enough what the family is going through never mind these money hungry companies taking advantage of the situation. She was the only name on the policy so even if anything had happened we couldn't make a claim because she is no longer with us. I don't understand how a death certificate is not enough to cancel insurance - EVERYTHING else we had to cancel or stop was done either with or without the death certificate and yet and the insurance company won't do it. I will NEVER use Belairdirect and I'm hoping this will make a lot of people stop and think about switching to another insurance company if they unfortunately have insurance with them now.

By far the worst insurance ever! They just ignore my calls and emails and my adjuster is just hiding not sure how lazy she is! I’ll expose more information if this company will make me more bad with their bad customer service.

This was the worst experience I’ve ever had with a company. They do not value customer at all and their customer satisfaction guarantee is just for show. My adjuster never returned any of my calls. The customer service representatives were rude and condescending. They give you the run around about everything. I paid out of pocket for the car rental even though it was covered under my policy and they are refusing to refund me back! I wish I never switched insurance companies!

For the second year running they auto renew my policy at an unfavourable rate without informing me except by a single email received three months beforehand. I never asked to be contacted by email. This leaves you with two choices: pay up or pay a huge cancellation fee. They should not be operating. The insurance itself is OK just the way they operate is ...as everyone else points out...sleazy. Just quit them.

Car burnt down. Honourable customer service agent will not get back to me and everyone who takes my calls says I have to talk to my agent over a month and no callback. I have lost so much