Belairdirect Auto Insurance Reviews

I had just recently got a criminal record and to my surprise Belair decided they can't insure me because "people with criminal records have a higher risk of making claims". That is the most disgusting superficial thing I've ever heard. My criminal record has NOTHING to do with driving and they still decide not to insure me. Anyways stay away they're to expensive and have pretty dumb policies...it's more of a circus then a business

Horrible.

I'm a driver with no prior accidents, no parking tickets, I put snow tires on my vehicle every year, and I also participated in their Automerit tracking program.

After a year with Belair, I was forced to move. My new apartment is 4km away from my previous apartment. My car insurance rates shot up over $700/yr. There was no way to reduce the rate.

I shopped around for a new insurance provider and spoke to a Belair rep about what was involved in cancelling. At no point was 'cancellation administrative fee' mentioned. I found a better rate with TD Insurance and called Belair to cancel. You can imagine my surprise when I was charged over $250 in cancellation fees.

It seems odd that they can change rates as they see fit, essentially changing the terms of a contract, but when I'm unhappy with this and need to find a better rate, I'm penalized yet again. I guess I would have had to stay with Belair for another year to cancel with no penalty?

They also charge an interest rate when you pay monthly. Not all insurance companies do this.

What a horrible way to treat a customer.

Belair Direct sold me insurance then called me back an hour later and doubled my premium. I had spoken with 9 different operators beforehand and every single one gave me the same insurance quote. This is the amount i paod and then after I paid in full they doubled it. Outrageous and disrespectful.

I recently had a claim for which I was at fault. It was my first auto insurance claim. I felt somewhat relieved that I had 'accident forgiveness' through Belair, especially considering they increased my monthly rate by $15 the year before. When I asked why, they couldn't give me a reason. When my insurance came up for renewal this year, my monthly rate increased a further $30/mo!!! I called and asked why and they told me it was because of the accident I had been in. I told them that I had accident forgiveness, so my rate shouldn't increase at all. They gave me a story that they, as a company didn't increase my premium, but because I was in an accident, my Alberta Government rating was lowered and so they had to charge me accordingly. What!? How is that 'accident forgiveness'? To make it worse, their tv commercials focus on their accident forgiveness and how you can get off 'scott free'. BS! False advertising? As soon as I can get a better rate with another company, I'm outta there!

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I moved from Alberta to Ontario. Had lived in Ontario previously. Belair direct wouldn't accept my Alberta abstract that was a few months out of date and made me get a new one which was a complete hassle as I was in Ontario. I have been driving since 1970 and they wanted proof. My insurance was with their partner firm Canadinn Direct for past 15 years,but they told me that I had to obtain proof though that is contrary with what I had been told by Canadian Direct. Though the price for insurance was double what I paid in Alberta they said it was discounted if I insured my home with them? I agreed, but when applying for the insurance they said they won't insure it because I have a wood stove. Also they tell me I must use a GPS tracker in my car! This is after they sign you up! Terrible service!

Belairdirect provided me with my absolute customer experience ever! The problem with insurance companies is that you don't really know what they are like until an issue comes up. Unfortunately I found out what Belairdirect was like. In their defense they had me re-apply for insurance because I missed a payment. I'm new to paying for my own insurance and didn't transfer the funds into the account which is my fault. The problem is once you have to re-apply it is an absolute nightmare. They mail the application and then you have to mail it back and then you have to wait 17 business days for them to look at it. Once they look at it and if there is anything that isn't properly filled out or missing they again mail it back to you and then again it is another 17 business days etc, etc. It is absolutely unbelievable! I don't care how much their quote is... I will NEVER use this company. God help you if you ever have to deal with them for a claim IT'S NOT WORTH IT!!!

I recently received a quote that I was somewhat pleased with. I called them back within a couple hours about adding my boyfriend on as an occasional driver and they told me that they would have to cancel my insurance as they deemed him an unsafe driver (had 4 speeding tickets in the last 3 years). I carried on and found insurance elsewhere but noticed that they had not put the first double payment deposit back into my account. I called them about this discrepancy and they told me that they actually insured me for the random number of 20 days (WITHOUT EVER TELLING ME BECAUSE I FOUND OTHER INSURANCE ELSEWHERE AND FEW DAYS LATER). Infact, they told me that I should be considered lucky because I could be charged 13% of my quoted total for the year. Having to pay for a service I did not use (and did not even know I had), is wrong on so many levels. I will never insure with this fake scam of a company ever again, even if they offer the lowest rate. I advise YOU to STAY AWAY from belairdirect.

Former Grey Power client. I was on a monthly payment plan. When I got my new policy documents from Grey Power I called to say I just wanted lump sum because of the new surcharge for monthly. Then Grey Power rolled over to BelAir. Didn't think it would be a big deal but was in for a surprise this month to find BelAir has charged my visa for a month of both home and auto insurance one month my policy is set to renew. I called to get the charges reversed and was told the charges were for my previous year's policy - after 10 minutes of going through my policy info with the BelAir rep that was finally cleared up. Then he suggested the pre-payment could just be charged to my policy renewal. I told him I had no intention of pre-paying anything and had not decided if I would renew with them. I was promised the charges would be reversed. Just back from a week of holidays and still no reversal. Will see what happens with the next phone call but thus far I am not impressed with the way BelAir is doing business.