Belairdirect Auto Insurance Reviews

Belair doubled my cost and expects me to pay $7500 PER YEAR? Belair sends an email stating "we're excited to renew your policy!" Yeah, of course, they are, because they're trying to make almost 10 GRAND off of me for a year's worth of car insurance? Makes me sick to my stomach. Also, after a small fender bender last winter they treated me like an absolute GARBAGE because I refused to go to one of their "trusted mechanics". They straight up harassed me about it over and over. Pro tip: their "trusted mechanic" is a lot where they make you leave your car and then take it to a local shop who will find the cheapest parts. DON'T BE SCAMMED.

I recently got into a little accident in a parking lot. My car has now been in the shop for 10 days without any work being done - just sitting there. This is because Belairdirect hasn’t been able to approve the quote from the body shop. Unfortunately, I have been left without a car and have no choice but to take a cab to work. I have called on numerous occasions and still haven’t gotten any response or call back from these guys. My family and I are struggling to get around. I would not recommend Belair.

Scraped a wall with my husband's truck three months ago, made our first claim ever with BelairDirect. Brought the vehicle to the preferred shop for BelairDirect to be repaired. We were advised by the preferred shop that even though one tire was damaged as a result of the accident, we should replace all four due to possible safety and mechanical issues due to uneven tire wear. We were skeptical, contacted the dealership, where we purchased the vehicle, they voiced the same safety concern. Opted to replace the other three tires at a cost of over $1000.00 on top of the $500 deductible we had already paid. Three months later BelairDirect Insurance is still refusing to compensate us for anything for these tires. We would have accepted a lower amount due to some wear and tear on the existing tires (approx. 20000 km on the old tires) as a resolution, however, they are refusing this as well. WOULD NOT RECOMMEND BELAIRDIRECT INSURANCE TO ANYONE

On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.

I want to personally thank Belairdirect policyholders that took the time and effort to let Canadians know about how terrible the insurance company staff treats their customers. I personally have an auto insurance claim that is waiting for their approval. Since submitting my claim information, I have been lied to and have received rude behaviour. I am cancelling all my policies later this year including boat, home, quad, and 3 autos. And to make matters worse, the repair shop that is supposed to honour a lifetime Rely Network warranty on its historic repair is trying to avoid fixing poor repair work. I would avoid Carstar and Belairdirect. Just a reminder that it's the staff of the company that represents the name of the business. So when you are lied to and/or treated poorly, then why continue to pay out your hard-earned money to people that can't be trusted. Canadians work hard enough for their money, why should we continue to lose? I encourage to take your business with a 5-star rating, not a 1 star.

1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!