Belairdirect Auto Insurance Reviews

YOU WILL BE INFLUENCED BY THEIR SALES REPRESENTATIVES TO REGISTER WITH THEIR SERVICES as they might be a little bit more competitive prices than other auto insurances. This is what has happened to me. I regret it big times for not viewing the reviews here. I offer pre-authorized payments 6 weeks prior to the end of my auto insurance. I contact the customer representatives 3 times and I declared to them that I do not wish to renew my auto insurance. They ignored me and they kept withdrawing their monthly payment from my bank account. So the last month, I contact my bank and put a STOP payment. Belairdirect has charged me $40 banking fees plus taxes. Now I am escalating this issue to the consumer alert at CTV NEWS. It is probably the worst auto insurance in the country! All they care about is obtaining your money.

Cancelled my insurance with no warning. I called in as my payment came back (bank's fault) and the guy said he'll get back to me no call no email just happened to look on my app it said cancelled. I will never tell anyone to use these guys what a joke I was a 10+ client with no accidents.

Never got into a single accident. Not one. Ever. I get one speeding ticket on one bad day. One single $95 dollar speeding ticket, and I get booted. I wasn’t being dangerous, just in a rush on a completely empty road. Absolutely mind-meltingly stupid. These people will throw you under the bus in a heartbeat. Absolutely horrible insurance company. Stay far away.

Bonjour, j’ai été victime d’une compagnie d’assurance,
Ils ont résilié mon contract sans m’envoyer une lettre de résiliation, ils m’ont laissé conduire mon véhicule sans assurance auto et sans m’informer.
j’ai faite un accident en février, une semaine après, je les ai appelé, et à cet moment la que j’ai réalisé que mon assurance était résilié en janvier, un mois exactement avant l’accident.
Le contract a duré 1 mois et une semaine, du fin novembre 2021 jusqu’au début janvier 2022 d’après eux et il a été résilié a cause de non payement. Est ce que à ce moment là je perds mon droit d’être informé ? Bah non. Mais eux ils avait les kilos de ne pas m’informer Ni par courriels ni par téléphone et ni par poste ( d’après eux la lettre a été retournée par poste Canada. Mais meme si c’est le cas, ils devaient la renvoyer ou bien envoyer la lettre par courriel si ils étaient vraiment correcte).
en gros, le contract a été résilié avant l’accident d’après eux bien sûr et comme par hasard j’avais rien reçu, et après avoir fait l’accident, la tolérance au paiement n’est plus disponible lol et le contract s’arrête exactement un mois avant l’accident. qui a duré en tout un mois et une semaine 😅
Quand je les ai appelé, ils n’ont même pas arrivé à raconter la même histoire. Ils ont même pas été d’accord sur la date d’envoi de la lettre de résiliation. Chaque agent raconte son histoire.
je vais pas tout balancer ici, je laisse le reste pour mon avocat au bon endroit.
Je voudrais surtout prévenir tout le monde de faire très gaffe avec ce types de compagnies 😉
J’aurai aimé donné 0 étoiles. Ou bien -5

Last month, I inquired about changing insurance companies to Belair and I have had nothing but terrible service. Originally I was told that I was being held “at fault” for an accident 3 years ago. When I contacted my other insurance company AS PER Belair request, they told me I was not at fault which I already knew. When I sent Belair proof, they then found another reason to decline me of their service and told me that my “permanent address” on my driver license was invalid because I was temporarily living in North Bay. The person I spoke to on the phone told me, they have no reason to believe that I am living where I currently am because they have no proof. Yet, when I provided proof, they continued to tell me that, it wasn’t proof enough. So I told them to delete all my info as I will not be switching as they are making this way too much of a process. I don't care to put more effort into this to save less than 50$ a month. I'm not happy at all. As well the person who I was speaking to on the phone was extremely rude to me. His tone and his "you are incorrect, I was very clear about what I needed from you, and you fail to provide" attitude, completely turned me off of their business. I will never deal with Belair again as their customer service did not make my experience easy or pleasant to deal with. I have friends who have had nothing but issues with this service as well. I was willing to give them a chance as originally I was quoted $97 a month, which by the time I was done, I was sitting at $180. Terrible service. Extremely disappointed. Don’t quote so low, if it’s not the truth.

I moved to another city and i notified them right away, They told me to prove my residence at the new address. I sent them my rent agreement , they asked for one more proof like a phone bill or a credit card statement. We all know these generate monthly and not within a day, I said i cannot bring that in a day so they have now threatened to cancel my policy. A cancellation on my policy means increased premiums in the future. I am now hoping my statement generates on monday before they cancel on tuesday ( it is uncertain, goes up or down 1 day).
This just didnt make sense to me.

Had 2 at-fault collisions, one as minor as you can get but still didn't qualify as a non-event, and one I accepted as a collision. Belair then sent me an invoice for my next term, something like $2,500 per year from $1,000ish. So I called about the invoice, and then I'm told that I'm "high-risk" essentially because of a fender-bender that should have been a non-event, and I easily could have paid off the damage ( turned out the guy made a claim )... Then they said to disregard the invoice because they can't insure me at all... Really? How did they end up sending it? So 2 accidents total, one was untrue but fine I can deal with it. What really ticked me off is a few months after my term ended Belair started going after my family at the same address saying I, a "high-risk" driver due to a 10km/h fender-bender, have "access" to their vehicles ( oh no! ) even though I have my own new insurance company that doesn't consider me a high-risk driver, that none of the details matter, and that they can't even insure my family at all either! 2 at-fault collisions in 6 years is their limit, doesn't matter how minor or severe, no exceptions or explanations. Oh, and your family has to pay for it too. Now I'm with Sonnet, about $1,400 per year with 2 accidents, that's over $1,000 less than Belair accidentally quoted. Robotic and impersonal at best.

I was moving away due to work and wanted to cancel the insurance. The first representative tells me that there's no charge for cancellation and the other person tells me since "you can't provide the address of the new place your moving to in another province then we will have to charge you $210". This company is a scammer. The representative over the phone was rude and didn't know how to speak to customers. I will not even give them any stars for rating. The worst experience I had!

I contacted the Vancouver Office yesterday to renew my auto policy which expires today Sept 21st. Previously I was with Canadian Direct for my excess coverage but it appears they have been bought out by BelAir Direct Insurance. First of all my premium for the exact same coverage is now $100. more than last year? When I called yesterday I paid the full premium of $573 by Credit card and received a confirmation #. However, that exercise took at least 30 minutes as I was shuttled from one employee to another and had to listen to their music while they fiddled. The first employee was willing to take my money but he was unable to answer any questions about the coverage? Then later the second employee did as I directed (he didn't seem to be too clued in either) and dropped the Full Replacement Offer and credited me ( on the quote) the $42
However, today I received a call reminding me that it is time to renew my policy?I advised that I renewed yesterday and I have a confirmation # for my payment.Then he suggested I only made a partial payment of $42.
Eventually he transferred me to someone else and my irritation came through and this guy decided to believe me that I had paid and I have a confirmation #. I just checked my MC account and the payment was posted yesterday.
For the record when my next renewal time arrives I will be looking elsewhere and anywhere other than BelAir Direct.

I had a couple of collisions and I take responsibility for that. They then decided that I was a high risk driver and canceled my policy. Up to this moment I was still good with that . But what is terrible about them is the fact that they started contacting everyone living at that same address with me requesting them to sign a form confirming that I do not drive their cars. On those forms my names were clearly printed and they asked me to also sign the form. My question is "if I am not insured with you anymore, why do u keep insisting that I sign some documents "? They threaten those clients of theirs telling them if I do not sign the document, their policy will be canceled . What is wrong with this Belair people? The management sucks and the employees are terribly rude. I am not signing anymore of those stupid forms of yours. In fact, the worst company I have ever dealt with.