Belairdirect Auto Insurance Reviews

After having their insurance for 6 months, they called and began harassing us for drivers records. We tried to explain that they already had them but they kept harassing us on the phone. We sent new copies to them yet the harassment continued for a month! Seemed like no one knew what the other was doing. Of course, we couldn't cancel without a huge penalty. I am so glad I didn't have to file a claim with them!! Thank goodness my policy expires next month I just hope they don't try and take a payment from our credit card!

I was literally only calling for a quote, to confirm the online one I had previously done. I voiced that to the agent at the very beginning of my phone call. The agent took 30 minutes to tell me a number, after asking a million and one questions and glorifying all of the perks they offer. When he finally told me the number, he continued to brag about the premium and said I will never find that anywhere and then he became very condescending when I said I had been offered something better elsewhere. He also started getting pushy for me to tell him my banking information and by this time, I had told him 3 times I’m simply shopping around and not finalizing anything. I had to hang up the phone because he would not stop. After that experience, I will never go with Belair.

Do not use these people. I missed one payment because a bill that was not supposed to come out did at the same time. I ended up paying it right away. Well, turns out they cancelled my policy without TELLING ME!!!! I logged into the client centre and saw no active policy exists. THANK YOU!!! Karma will come and these idiots will go out of business. Looking into changing to TD or Sonnet.

We have been with BelairDirect, previously CanadianDirect, for over a dozen years, with home and auto insurance. We received our auto renewal with a 70% increase. We drive less than 20k a year, accident-free, no points or violations, exact same insurance on the same vehicle. We asked why. Belair said to help pay for other bad drivers and everyone pays. We understand this is how insurance works, but come on, 70% increase. If this happens to our home insurance, then they will lose all of our business. This company has changed dramatically since Beliar took over, unfortunately for the worst.

Despite providing Belairdirect with all relevant copies of signed documentation, they refused to cancel my policies for Home and Auto. They continued to withdraw money from my account for two months past my request for cancellation. They refused to refund me the money and I had to put a stop order to prevent further withdrawals. There was no communication from them to me despite numerous emails from both my new broker and myself asking for clarification on why Belair would not cancel my policies nor refund the monies taken from my account. Cannot express strongly enough DO NOT DEAL WITH BELAIRDIRECT! Rating -- 0

I, of course, did NOT wish to renew my policy with this horrible company, I found a great broker that found me an insurance policy for $200 less a month!!! So upon my cancellation call to them, they had told me not to worry, it's all cancelled. I asked 3 times, are you sure I do not need to leave another payment on the account on the next 21st of the month?? They said no, however, because you have cancelled on time, you will be receiving your $700 back from your first and last from when you started. I SAID GREAT! I was then told it would be in my account within 21 business days. So on August 21st, what do you know??? THE STILL TOOK A PAYMENT OUT OF MY ACCOUNT WHEN THEY WERE NOT SUPPOSED TO! so... of course, because I was told NOT to have the money in there, it wasn't... I then had to call 3 times in order for them to put the same day rush on my account to put MY money back into, however, the money a few days later has still not even been put back. NOR has the extra $48 in NSF FEES THEY CHARGED ME FOR NOT HAVING IT IN THERE WHEN THEY WERE NOT SUPPOSED TO TAKE IT OUT IN THE FIRST PLACE! The service is horrible, the accountants are frauds, the company is a scam and it's way more expensive than other companies, why on earth would you ever waste your time on such an incompetent insurance company. The only thing they can ensure you is the fact you will be nothing but disappointed. Still waiting on my $748 they wrongfully took from me to be put back into my account days after, so much for their "same day refund" I was provided. Guess my sons will not be going on their last trip before school ends because the money will obviously not be put back into my account before the weekend. Way to go Belair! Completely ruined my families trip. You are absolutely disgusting.

I had this insurance since last October 2017. I'm 75 years old, English is my second language. I asked for a full coverage car insurance and they took advantage of my language, I'm paying 296$ monthly. I recently had an accident. After the accident I realized that I'm paying for 1 way insurance, and I talked to my friend, he said that he had the same problem with them but he fixed it before anything happened to him, and they said that I'm at fault and they closed my claim file without contacting my accident witnesses, and I asked them to do that and they said they will not calling them for no reason. They took advantage of my English, my name and my age.

Terrible service from day 1. A headache and an annoyance. It was supposed to save me money, but cost me more, even from the start. And then you guys harass me with phone calls to call you back because you want more money

Scraped a wall with my husband's truck three months ago, made our first claim ever with BelairDirect. Brought the vehicle to the preferred shop for BelairDirect to be repaired. We were advised by the preferred shop that even though one tire was damaged as a result of the accident, we should replace all four due to possible safety and mechanical issues due to uneven tire wear. We were skeptical, contacted the dealership, where we purchased the vehicle, they voiced the same safety concern. Opted to replace the other three tires at a cost of over $1000.00 on top of the $500 deductible we had already paid. Three months later BelairDirect Insurance is still refusing to compensate us for anything for these tires. We would have accepted a lower amount due to some wear and tear on the existing tires (approx. 20000 km on the old tires) as a resolution, however, they are refusing this as well. WOULD NOT RECOMMEND BELAIRDIRECT INSURANCE TO ANYONE

I have had good experiences with BelairDirect in the past when I got into my first accident. Recently, however, my opinion of them changed drastically. I had changed bank accounts where payments were coming out of & let them know of it. For some reason, they could not take the $ out of the new account. After talking to an agent at BelairDirect & trying to figure out if it was something on their end, I had to call my bank. The bank had stated there were no blocks etc on my account. Funny enough I have other pre-authorized payments come out of the same account. I call Belair Direct back to confirm that the bank found nothing wrong with my account. In the end, BelairDirect decided to cancel my policy even though I had updated my information with them. After paying BelairDirect x amount of $ to bring my balance to zero, I had to then look for another insurance company. Here is where it gets stranger. With the crash proof policy, I was under the assumption that it would not affect my insurance in any way. Was so very wrong. Between that, a silly winter ticket ($85 fine) & their inability to take $ out of the new account I had to be classified as a "high risk" driver & find a policy which reflects that. I was screwed over at least twice. Even though I had facts on my side, no one wanted to listen. Avoid BelairDirect like the plague.