Belairdirect Auto Insurance Reviews

Good prices but hopefully you never have a claim. Never seen a company treat people so bad after being with them for 16 years without a claim.

These guys increased my premium on the auto insurance by 30% in the past two years (10% in 2016 and another 20% in 2017). Last year they at least sent me a written notice in regards the changes. They didn't bother to inform me this year at renewal, I just noticed the changes while checking my bank account where they take the premiums from. Their customer service wouldn't respond on my complaint when I tried disputing the changes. Before anyone would think the increase is due to my claims; I had no claims for many years and I'm sitting in the best available -15 grid level. Where does the money go then? My best guess is their expensive (and idiotic) TV commercials, I don't see any other insurance company spend this much on advertisements.

I have been with Canadian Direct Insurance for 15 years (Alberta) without any issues until it was changed to BelairDirect. Since then the premium had gone up a bit in the last couple years (that's acceptable as an inflation adjustment). I used to have 3 vehicles for 2 drivers with full coverage for the last 15 years (of course over the years older cars were replaced by newer cars but the premium had been consistent with moderate adjustment year over year). As of Aug, the total premium was around $2500/year. In Sept, I added my daughter as the principal driver to one of the vehicles with the same coverage. As expected premium went up to $4300/year but no problem since an inexperienced driver was added to the policy so I must pay more (1800/year more). My daughter is now (Oct) studying in Vancouver so I bought her another car in Vancouver with a separate policy purchased under her name (total 3700/year). Then I called BeairDirect to remove my daughter from the Alberta policy. The total premium was only reduced to 3890 from 4300. What? the premium for the same 3 vehicles with the same coverage for the same 2 drivers now was increased from 2500/year to 3890/year? The operator on the line was not helpful at all but just kept telling me the adjusted monthly payment I have to make. I told her I would call another auto insurance to get a quote and would switch. She promised a supervisor would call me back but never happened. After a 15-minute talk with another auto insurance, I got a quote of 3106/year for the same coverage, plus a home insurance premium reduction of $200 on my existing home insurance as a discount of having both auto and home insurance with them.

The biggest joke of an insurance company I have ever had to deal with. I called and they gave me a quote. I spent 2 hours on the phone trying to get all of the detailed figured out. Then I went out of my way to go into their location only to be told they wouldn’t insure me. Waste my time and then do nothing to apologize. Lying disgusting company.

I was moving away due to work and wanted to cancel the insurance. The first representative tells me that there's no charge for cancellation and the other person tells me since "you can't provide the address of the new place your moving to in another province then we will have to charge you $210". This company is a scammer. The representative over the phone was rude and didn't know how to speak to customers. I will not even give them any stars for rating. The worst experience I had!

I have been with this company for over 10 years with no problems until this year. I should say that 3 years ago I had an at-fault accident and having a clean record they said my rates will not go up... insurance forgiveness. However, this July my insurance went up 14%! I didn't want to believe what I was seeing so I called them for clarification. They said they had received more claims than normal last year so insurance went up for everyone. I tried to protest, why would it go up for me if I have been good for over ten years? Why 14 %? I even told them 5 or 6% was reasonable, not double? All cries went unanswered, instead, they offered to take 5% off if I download their drive app... record my driving habits. Exasperated I downloaded their app and took their offer as a good boy. Now I bought a bike that needs to be insured. I can't wait to talk to customer service.

I have dealt with many insurance companies in the past and unfortunately Belair was the worse. Terrible customer service.

I contacted the Vancouver Office yesterday to renew my auto policy which expires today Sept 21st. Previously I was with Canadian Direct for my excess coverage but it appears they have been bought out by BelAir Direct Insurance. First of all my premium for the exact same coverage is now $100. more than last year? When I called yesterday I paid the full premium of $573 by Credit card and received a confirmation #. However, that exercise took at least 30 minutes as I was shuttled from one employee to another and had to listen to their music while they fiddled. The first employee was willing to take my money but he was unable to answer any questions about the coverage? Then later the second employee did as I directed (he didn't seem to be too clued in either) and dropped the Full Replacement Offer and credited me ( on the quote) the $42
However, today I received a call reminding me that it is time to renew my policy?I advised that I renewed yesterday and I have a confirmation # for my payment.Then he suggested I only made a partial payment of $42.
Eventually he transferred me to someone else and my irritation came through and this guy decided to believe me that I had paid and I have a confirmation #. I just checked my MC account and the payment was posted yesterday.
For the record when my next renewal time arrives I will be looking elsewhere and anywhere other than BelAir Direct.

Due to belair's total and complete incompetency, they withdrew money from the wrong bank account without my consent, causing me to go into overdraft. Rather than refunding me the money immediately, since this was their mistake after all, their ridiculous policy forced me to send in a copy of my bank statement. I now have to wait a minimum 5 days for my money to be returned, and now I have a bank mark on my bank account because I went into overdraft (and they refuse to contact my bank to take responsibility for their mistake) I WARN YOU DO NOT USE BELAIRDIRECT

Terrible experience. We dutifully drove with the automerit device in our car for a year and earned a 12% discount, only to have our rates jacked up 20% (without any accident/incidents) and end up paying more! This automerit program is a scam and we are VERY DISAPPOINTED with belairdirect