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by RB on Apr 10, 2020
4.5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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(527 reviews)
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Accident Forgiveness (5)
Agent/rep attitude (34)
Agent/rep availability (20)
Agent/rep callbacks (16)
Agent/rep knowledge (25)
Agent/rep language skills (5)
App to track driving (3)
Billing/payments (124)
Cancellation experience (83)
Cancellation fee (12)
Claim - adjuster (26)
Claim - denial (4)
Claim - injuries (1)
Claim - not-at-fault (10)
Claim - rental car (32)
Claim - repair shop (49)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (1)
Claim - windshield/glass (12)
Claim payout amount (13)
Claim processing time (38)
Complaints/ombudsman (17)
COVID Handling (4)
Discounts, deals, rewards (24)
Email/message wait time (2)
Insurance Rates, Prices (151)
Late payment fee / NSF (2)
Mobile app experience (3)
New purchase experience (13)
On-hold times/transfers (5)
Online chat (1)
Online quoting (9)
Parking/pausing policy (1)
Phone wait times (11)
Policy changes experience (7)
Policy clarity (4)
Policy coverage (89)
Rates at renewal (18)
Rates competitiveness (16)
Rates for bad drivers (7)
Rates for good drivers (41)
Rates for long-term clients (1)
Rates for second driver (5)
Rates for seniors (5)
Rates for students (1)
Rates for young drivers (4)
Rates in bundle (19)
Renewal experience (7)
Rewards (1)
Roadside Assistance (1)
Trailer/motorhome (1)
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Belair adjuster provided an excellent service. She made my claim experience stress free and was very helpful.
A good job was done with respect to my claim. I hope Belairdirect will keep it up and treat other customers similarly well.
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It was a pleasure dealing with Belair with respect to a collision that occurred at 23:55 on Christmas Evening right after my wife and I left the church.
Excellent overall resolution. It is stressful enough following even a minor collision. All went well, addressed quickly, the car has been fixed very well, high-quality work, in a timely manner, looks like new.
Excellent service and quality provided. Update came regularly. Repairing is made with high quality. The renting car is very good.
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My accident was a nuisance, although not my fault, was a nuisance you took the sting out of it. Thank you.
Took my statement, step by step. Told me all the people who will contact me, then emailed their info. Each of the person called separately. Very courteous and kind. I got my repairs done on time and I am very happy with their service.
100% satisfied with Belair Direct for the repair of my car following a small accident.
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So pleased with recent MVA claim experience and overall dealings with company. I have used this company since I was eligible when it was Grey Power. Rates excellent. Service during resolution of my recent claim was outstanding as was the repair facility that was recommended.
I called to cancel insurance on two cars during these times of not working during the virus. It was not a problem and they further reduced the other vehicle because it now is only used for store runs. (Low mileage) Very helpful and easy. Saved me money which is what I need in these times of not working.