Belairdirect Auto Insurance Reviews

Got rear ended, accident not at fault!
Miscommunication between adjuster and insurance! Insurance “belairditect” then threatening me that I will pay for the rental fee if I can’t provide proof with invoice date!
The adjuster ordered the wrong parts, the adjuster did not communicate with the insurance rep. My bumper was not even on the car yet and they wanted me to return the loaner! Talk about customer service !!!

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

1.7 stars out of 5 stars the same as hundreds of others. Even 1 star is too much. I made a claim on July 29 for a not-at-fault accident. After the initial report, I heard nothing from my adjuster. He said he would call back on August 2, but didn't. I emailed him on Aug 9, and he called me for the first time on Aug 10, 12 days after the collision. He made me a lowball offer on my car, which I refused. I called Belair Direct on Aug 17, 19 days after the accident. The customer service hung up on me. How dare I expect Belair to pay a claim after paying them for 10 years? Evidently, all those payments were for a piece of paper that gave the illusion that I was insured when really, I have no coverage. If you think you are insured by Belair, do yourself a favor and call a lawyer. You will need it dealing with these thieves. 70 days have passed since my NOT AT FAULT ACCIDENT, and to date, the only thing this company has given me is $45 for the ambulance. I have sent the adjuster 24 emails but nothing happens. The adjuster does not answer my calls or emails. Unbelievably bad service.
Their final offer for my car was about $3,000 short of what I thought it should be. The adjuster told me to get an independent appraisal done which I did. That showed the value of my car to be $3,000 to $5,000 more than their offer. They raised their offer by $1,000. They said they don't count independent appraisals because the appraiser always favors the client. They seem to have an answer to everything except the question of when will I get a settlement for my car. Being with Belair Direct feels like I've been caught in a scam!

I have an existing not-at-fault claim and the damage is very minor but several months after the accident, the estimate is still being processed. When they withdraw money from your account, they are either on time or a few days early. Stay away from this insurance company.