Belairdirect Auto Insurance Reviews

Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE

No communication with the client and liars about when it will be finished. Won't even tell me where the car is. I am so discouraged about the whole process.

My husband's car was vandalized in the parking lot almost 3 weeks ago we have no car and they told us that their appraiser team was a week behind then told us on Thursday, June 29 or Friday, June 30 that an appraiser will be going to our shop on Tuesday, July 4th but now spoke to my husband today and told him that an appraiser was just signed to us. If you’re looking for an insurance company do not come to this one!

Belair insurance is terrible. I have been a loyal customer for 10+ years. My vehicle just got wrecked three and a half weeks ago by someone blowing a stop sign. They have been rude, uncaring, and unhelpful throughout this whole process. My adjuster did not even call me after the accident, they did not want to give me a rental and left me stranded for a ride a week and a half before I had to call them and fight to get one. They then sent me a lowball offer on my vehicle and tried to get me out of that rental within two days. My adjuster then did not tell me there was a delay in my settlement dispute for a week which led to me having to call them and demand to speak to my adjuster and a manager. I had previously sent all the receipts of the work done to the vehicle to them like they asked which equaled out to four thousand dollars. The adjuster called me and was super unhelpful as they have been unprofessional and unresponsive the whole time. The manager was great and really seemed eager to help get the claim moving to offer fair solutions like giving me back the rental they demanded back after offering me the settlement offer. They then sent me another lowball offer trying to shortchange me three thousand dollars only offering a thousand more for the four thousand dollars worth of work I had just put into the vehicle. The manager tried to call me during the day but I missed the call because I was in a dead zone and they expect you to just be okay with spending hours on the phone at work while your boss is wondering what you are doing. I called later that day asking to speak to the manager again and got told they would call me again in twenty-four hours further disrupting my work because they clearly do not care. I am supposed to get a call from the manager tomorrow and hope to get a fair resolution but I am not banking on it with how I have been treated this whole time. Definitely will be switching insurance companies as they have made me feel like a criminal.

Since my claim is raised on July 12, 2022, no one is taken responsibility to resolve my claim process.

I have done all tasks on behalf of Belair, I sent the photos of my damaged car, I found the body shop, and I sent the claim estimation, but no one is taking any action to resolve the problem.

The reason is that I traveled to BC and they are not good in BC, even though I bought the out-of-QC premium to be in safe aid still no action is taken.

Thank God that I am safe out of the incident, else who would have paid for my self-treatment where it is my contract?

Totally frustrated.

This company never wants to help their clients as what they're advertising. Stalling my claim for a month now. I had an accident last July 15 2022 and now it's already Aug. 15, 2022. I was not at fault the cube van hits my rear passenger side and almost spins my car on Gardiner highway, which could cost our lives, my son and I. I just want to fix the broken window and lights for my car so it would be road worthy and I can go to work safely but the claim representative never answers her phone nor call me back when I leave a message to call me back. So disappointed with this company, they take your money on schedule but try to avoid you when you're in need of help...

I have never experienced such horrible service! I had a claim and would email my adjuster and NEVER get a response. I finally got an offer for my claim after speaking to someone else and was told I had to return my rental car immediately but I am still waiting for my cheque almost two weeks later!!!

Never ever go with this company. I’ve been waiting for more than 3 weeks for an adjuster to give me a call and explain the situation of my claim.

I have an ongoing Auto claim from March that is yet to be resolved. Getting information from the claims adjuster is a big hustle and every time I call they say he will call me back. It's been 3 months and I haven't heard from him.