Belairdirect Auto Insurance Reviews

Belair's adjustor handled my claim in a clear, calm, reassuring manner, reducing the stress I felt after 'hit and run' damage to my new Lexus. Coverage included a rental car which was most helpful given the time it took to repair the car.

I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance.

When calling for updates any service agent that answers are able to call up my file and answer my questions immediately. No being put on hold and listening to annoying music.

New to Belairdirect, 15 years with a previous insurance provider, great driving record, no claims, rates creeping up each year, this year huge increase. Decided to shop around, Belairdirect quote online was quick and easy, surprised the actual premium is very close to the online quote. Great customer service, Agent on the phone was knowledgeable and processed auto and home with one call. In that honeymoon period, but so far I recommend Belairdirect to anyone looking to save!

It was my first experience having to deal with an insurance claim and the process was fairly convenient. However, since many people are like me, first-time accidents, it would be better to break things down further for the likes of us and assure we are given the information that reduces the stress of having to deal with this unwanted incident. The reason for mentioning this is because at first call, I was told I don't have a rental coverage for my car and I was panicking to get a car and get on with my life, and later when the claim was processed I was told that my rental has been arranged by my insurance because I wasn't at fault which was a big relief. In summary, I would have expected to have this information first hand.

Experience with Belair has been excellent. I've been with them for about 10 years and had three not-at-faults during that time. In each case, they have been great. They need to tighten up on their approved body shops, however. My last experience was rather negative compared to the first two. The body shop took an immediate appraisal then delayed taking the car in for 3 weeks. It then took more than 4 weeks to repair the car while they "waited for parts to arrive" - they had three weeks to pre-order and didn't. The repair shop was also a bit shy in updating me. Only when I gave them an ultimatum that I couldn't pick up the car for another week if they delayed again because I would be overseas, did they finally get their act together and deliver. The final job appears to have been done to a good standard, from outer inspection. The car was cleaned inside and out nicely. The itemized bill had a few head-scratchers on it that Belair should look more closely at as they review the suitability of their repair partners. Bottom line: Belair is very good as an insurer but if you're unlucky enough to need their services, choose your repair shop wisely because it makes the difference between a good experience and a bad one.

I've been driving in excessive of 55 years and have had several insurance companies but for quality, informing the customer and customer service they are the best. Their employees are very well informed and treat me like I'm the most important person.

All around excellent service for a recent claim. Fast, efficient resolution. Pleasant staff. Everyone can complain about insurance rates overall. Belairdirect is competitively priced.

I was treated like a king. Great service. I was well informed by email while my car was being repaired. And the rental car arrangements were smoothly handled. Seamless and accommodating.