Desjardins Insurance Auto Insurance Reviews

Cancelled motorcycle insurance from about April-September 2019 after selling it, only to be explained that I’m being charged differently than a car (seasonal % premium) because I rode the riding season, even though I’m paying evenly monthly. $650.00 charge and no explanation anywhere on their website, setting up, quote emailed or letter... Managers only defence when I told them to stop the charge due to lack of explanation is “we just can’t... it’s not a fee, it’s part of the (hidden fee) premium and It was mentioned that it’s seasonally rated when you cancelled last year just after a month in October with no charge.” This is a completely hidden fee that they hide by sending you a monthly even quote and a scam to motorcycle riders making them pay the yearly premium. I told them again to stop the charge and clearly, the managers won’t let that happen even though it’s a hidden fee that is not explained unless you ask, ask about details you’ve never heard about that is nowhere on their site or mail. They are lying scammers with a lack of simple empathy because I know the charge could be stopped. I didn’t know that I would have to speak to someone above the managers that are more polite to customers which probably doesn't exist. I don’t understand the reason for this because they could have ripped off more money from me in the future as a customer but they would rather not and have bad representatives. It was already bad with the banning of certain bikes and ridiculously high quotes in Toronto, now this takes it further and I won’t be riding for some time let alone paying for anything related to this terrible company.

WORST INSURANCE COMPANY. Told me that my insurance will be cancelled on Aug 22. Before cancelling I talk to an agent and clear everything. Amount due, cancellation date so I can buy a new one but again on Sep 9 they deduct 350 dollars. My original insurance was 296.acc to them and they charge $ 56 2 days. Customer service - they don’t know how to talk, behave rudely, and talk non-sense...

I have had ongoing problems with Desjardins since State Farm was bought out by them. From switching locations for my service, to billing me without informing me of withdrawal from my account, to sending me notification and then not withdrawing the amount and sending me phone calls & letters suggesting that I was not submitting payments properly, then cancelling my insurance for no reason ... Well, the reason stated was ‘non-complaisance with payment conditions’ when they were the ones messing up my payment withdrawals, not to mention I had paid the full year in advance and they were cancelling my insurance with 6 months remaining and already paid for. Not professional, scammers. Do not wish the stress I’ve had with this company on anyone.

I had two policies with them. Told me there were no cancellation fees. Increased my premiums MASSIVELY so I went shopping elsewhere. Then had to shell out almost $700 for cancelling my policy. Asked the person on the phone for the math of how they calculated the fee and the response was "the computer just spits out a number" so organized! Never ever going back to this place.

I haven't been insured with this company for 2 months yet. No email sent to me about my cancellation. Was only concerned for money amount owed. No explanation of why the huge amount is being taken out. Bad customer service. Zero-rating given.

I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them.

Charge a hefty cancellation fee! More than 1K, just for cancelling auto insurance. Never indicate in advance their insurance is indeed a contract with heavy fees to break!
Worst insurance to deal with

Truck was stolen, Turned up on the reserve, Totaled. Appraiser came out, a week and a half later, way undervalued my 4x4 truck , he provides only one vehicle as his "market research" and says that's what its worth. I provide vehicle pictures ,service and repair receipts and provide 6 ads of comparable vehicles from kijiji and auto trader. They don't even look at it !!!
They then send me a letter saying essentially "your vehicle is worth this" siting no evidence or research* and also say they are refusing to pay for storage cost and I only had a rental for 2 weeks!! They are rude, short and hard to understand. They yell at me and refuse to look at the information I have provided. Currently It's only been a month since the theft but now the insurance company just sent me a letter with no prior notice that They will not be covering the storage fee. I had my vehicle stolen and they treat me like the criminal even after all the premium I paid. This insurance company should be barred from insuring in Ontario

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.