Desjardins Insurance Auto Insurance Reviews

Never go with this insurance provider. They are awful. We cancelled our subscription, and they put us in collections for 40$ of some balance they thought we owe them. Do not do business with them.

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

Worst insurance providers ever. I would give negative stars if I could.
They charge more than your monthly insurance rate as they withdraw your payments as they please on different days each month

Don't try to take their insurance they have different prices from month to month 🙄 😑 especially when you stop dealing with them... They'll take more payments even after you stop their insurance and they don't cooperate to answer your questions as they tell you they don't have time after calling and emailing for a long time... The worst management ever

Currently, I am a customer and have had nothing but a terrible experience with them over and over... It is: - "oh please, hold while I transfer you..." then get the old hang-up experience. They are garbage how bad is it that I need to get authorization from them to pay them! Absolutely absurd...

Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.

Desjardins have poor customer service. They don't train employees properly. For instance, they will give you a quote charging $130, and then they will charge $160 without even informing the user. Then charge money from another person's account without even informing. I think the customer service agent doesn't even understand English. I got a quote for $175 and now they started charging $300 without giving any notice. I just wish they would have spent a little to provide service to the customer instead of just thinking about profit.

I had a claim and it took more than 1 month to get my money from them. I was calling them every single day and every day different stories and lies. DO NOT TRUST THEM

I canceled my policy 3 months ago to a professional provider Just this pas Monday they decided to take 3 months premium out of my account with zero notice I might add. I’ve been bounced around to 4 different people who have been useless to address this. Just short of being called a liar I’ve given up. They can keep the money it’s worth not having to being treated like a second class citizen. Purely pathetic and unprofessional from the very beginning.

I’ve been with Desjardins auto insurance for almost 7 years now. In my experience, they’re quick to charge interest fees when your late on a payment which is obviously no fault of their own and totally okay. What isn’t okay is the fact that some months they decide to take your payment out 3 days early without telling you. When that happens you the customer has to contact them fight for your NSF fees back (if you have) wait for a cheque in the mail and of course, remind them not to charge you interest on a payment they took out too early. This has happened to me too many times now. If payments are coming out three days early without notice you basically stealing from your customers.