Desjardins Insurance Auto Insurance Reviews

After being with State Farm for over 30 years (now Desjardins), they raised my premiums because of the amount of claims they paid out (not my problem. I haven’t had a claim in 25 years), I went to a different insurance company. Not only did they not give me back any of the insurance amount I paid for a full month, but charged me 100 more than my monthly premium (on top of my regular amount) and took the money out of my account two days before they were even authorized to do so. None of the agents even tried to keep my business. DO NOT GO THERE. They are absolute crooks. And yes I called the customer complaint line and they didn’t anything. Disgusting!

Desjardins is absolutely awful. They decided to increase my premium by $100 a month just for a change of address, and when I had a claims experience last year they were very unhelpful, unwilling to provide any kind of support which was shocking, especially considering I wasn’t at fault, and every time I asked when I’d receive the money they hung up on me. Had to go through an ombudsman to get them to pay me the money they owed me. Complete scam of a company.

Following an accident Desjardin Insurance refused to have the vehicle checked for hidden mechanical damages, clearly stating in the email 'we usually don't do it'. They only agreed to an alignment, which was NOT done as per vehicle specification. The car did not behave on the road the way it was supposed to. When I brought up the issue with Complaint Liaison Officer, after 6 months of phone calls and emails that were never replied to, I was flat said I should have asked to have the vehicle checked after the accident. Which I did. The Complaint Liaison Officer answer was - 'well, I would have not changed anything anyway'. What a joke!

I have been with state farm insurance for over three years now which was taken over by dejardins recently. Both home and auto insurance are from desjardins. The rate is good until I had a claim recently. I got rear ended and wasn’t at fault. Customer service was worst than you can think of. Andrew, the assigned adjuster, had only talked to me twice. The first one was when he introduced himself as my adjuster and the second time was when I already complaint for not getting any update about my case. Its gonna take you over 20mins every time to get through their line, and never had really given me the right information about how the process will move forward. You have to constantly call them to get an update. My entire experience with them was more stressful than the accident itself! I dont also feel like I am being represented properly. Worst customer service. I asked to talk to a manager so I could relay my feedback how bad they handled my claim - but NOBODY returned my call! What a shame! Clearly they don’t value their customers. I will never recommend desjardins to any of my friends, and all I can recall from this company is the worst experience I had with them

They have ruined my life. Mentally and physically. I had an accident on Dec 29, 2018, still no settlement. The adjuster given to me has been the worst person I have ever dealt with in my life. She ignores my calls, ignores my voicemails, ignores my emails. I am now in contact with the CLO Complaints Liaison Officers. I was not at fault during the accident. They provided me with an offer, a ridiculous offer for my 2010 BMW. They made an odometer reading mistake - they added 50k km to my vehicles odometer and tried to pay me out based on additional 50k. They tried to scam me. Thank god I noticed that scam they tried to make towards me because if I didn’t, I would have lost a lot of money on my car!! ALWAYS CHECK YOUR DOCUMENTS BECAUSE THEY WILL TRY TO SCAM YOU IN ANY WAY THEY CAN. I am now waiting on a settlement amount based on my actual kms. Stay away from this company, stay away, save yourself the anger, the frustration and stress.

It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company.

It is almost month for my claim but I have no update. I did complain to the manager but it seems like nobody cares about your claim. Very bad customer service. I will not recommend it to you guys.

Worst experience ever. Do not go with Desjardins. They will leave you hanging. From my own experience. Claim is still open after 3 months. I so fed up I’m going to care of my vehicle myself and pay expenses myself. This is insurance is junk and scammers. They did not even cover the rental car on full coverage policy. I am going and my 3 friends all cancelling the policy with them!!! Adjusters are very bad to whom I contacted with. Basically, they will not pay a penny!!!! Do not take Desjardins to be your insurance please. Find something else!!!

My ordeal took 2 months.

I had to make car payments on a car they took possession of (total loss). All instructions given were incomplete, wrong or unclear. I was lied to repeatedly, told things would be done but they never were. It took dozens of calls to force things to move. More than a month after my accident, they finally sent a check by regular mail a full week after saying they were sending it by express mail. And they kept treating me like I was somehow wrong to expect them to simply do what they said they would do.

And then I tried cancelling the insurance. That alone took four different people, a full week and many calls. I was told it would be done by them after the settlement, that I had nothing to do. The same person who told me that then told me I was responsible for cancelling the insurance when I called after they charged me another month for a car they legally owned. She seemed quite happy about my demise. I genuinely believe she took pleasure from screwing with honest people.

After many days and many calls, I finally got an agent that wasn't a sociopath, and that didn't understand at all why everything was so poorly handled. She said all she had to do was click on Cancel, demonstrating all the other agents were either lying or incompetent.

The accident was a pleasant experience compared to dealing with Desjardins. I'd rather get rammed by 20 more trucks than have to deal with them again.

And top it all off, every other car insurance company charges less than they do. I thought paying more was worth it for the service... I just paid more to be insultingly mistreated.

Been with the company for 40 years, Auto and Home Insurance. Had my first auto accident claim and it has been a nightmare. Desjardin hires independent companies as adjustors whose primary purpose is to deny claims. These adjustors will treat you like a criminal even when there is a legitimate claim. Really disappointed, what is the point is paying premiums for coverage because when you need help the most Desjardin does not want to help you!