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Desjardins Insurance Auto Insurance Reviews

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(267 reviews)
Desjardins Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
28.6%
Agent/rep availability
28.6%
Agent/rep knowledge
28.6%
Agent/rep language skills
7.1%
Claim - adjuster
7.1%
Claim - repair shop
7.1%
Claim payout amount
7.1%
Claim processing time
7.1%
New purchase experience
7.1%

Top negative trending topics ?

Agent/rep attitude
42.9%
Cancellation experience
35.7%
Claim - adjuster
21.4%
Claim processing time
21.4%
Agent/rep knowledge
14.3%
Agent/rep availability
7.1%
Agent/rep callbacks
7.1%
Agent/rep language skills
7.1%
Billing/payments
7.1%
Claim - denial
7.1%
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(21)
Tags
Agent/rep attitude (1) Billing/payments (1) Cancellation experience (1) Claim - rental car (1) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (8) Policy changes experience (1) Policy coverage (4) Rates at renewal (2) Rates competitiveness (2) Rates for good drivers (5) Rates in bundle (2)
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WORST CLAIM SERVICE EVER

by nancy on Jan 5, 2015
2 out of 5 stars

I had my car stolen December 5th. I have left several messages for my adjuster and then his supervisor. To date not one return call from either the adjuster or the supervisor. I have called again today and was advised to escalate the matter to another department and should receive a call-back within 24 hours. Thank god we do not have our home insurance with them.

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Review topics
Complaints/ombudsman