Desjardins Insurance Auto Insurance Reviews

My insurance was cancelled while I was travelling. I received no email or text of this happening. I only found out after coming home and reading my mail. Had I not seen my mail prior to driving I could have hit someone or killed someone with no insurance! When I tried to reinstate my insurance they raised it 65%! They don't care they are putting public safety at risk or see any validity that they are part of the problem by not updating their system.

Desjardins Insurance, in general, is horrible. I cannot wait to get away from them. You get what you pay for cheap rates for uneducated, horrible, lazy service. I do not recommend Desjardins insurance to anyone. They just want your money, they don’t even bother to help although they make it seem like it and help with minor things. I have even spoken to people who’ve had their insurance and has gone up yearly for no reason, amongst other issues I’ve heard from others. Please do your research before picking an insurance company. If you’re getting great service and help, it’s worth that little extra money because it’s gonna save you in the long run

I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them.

I tried to get a quote from these guys and I ran away with my life. I am used to dealing with professional insurance agents (like TD). The customer service team was totally unprofessional, intimidating and disrespectful, felt like I was in front of their house begging for something. If the quoting process is this frustrating, I can't imagine how the claim process works. They rudely interrupted me and hung up the call without a proper closing.

I have never, in the history of all my insurable (in Ontario) life, ever had to deal with such a deceptive, crooked and dishonest company like Desjardins. Ever since they took over from State Farm I've had nothing but hassles dealing with them. It's brutally clear that they have no intentions of providing the service (the paying customer) that's expected. I will definitely be looking for a new insurance provider pronto. Don't waste your time believing their lies. Look elsewhere!

They have ruined my life. Mentally and physically. I had an accident on Dec 29, 2018, still no settlement. The adjuster given to me has been the worst person I have ever dealt with in my life. She ignores my calls, ignores my voicemails, ignores my emails. I am now in contact with the CLO Complaints Liaison Officers. I was not at fault during the accident. They provided me with an offer, a ridiculous offer for my 2010 BMW. They made an odometer reading mistake - they added 50k km to my vehicles odometer and tried to pay me out based on additional 50k. They tried to scam me. Thank god I noticed that scam they tried to make towards me because if I didn’t, I would have lost a lot of money on my car!! ALWAYS CHECK YOUR DOCUMENTS BECAUSE THEY WILL TRY TO SCAM YOU IN ANY WAY THEY CAN. I am now waiting on a settlement amount based on my actual kms. Stay away from this company, stay away, save yourself the anger, the frustration and stress.

It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company.

This insurance company now posing as “State Farm” is malicious and god awful. Stay away as far as possible. I had a horrible advisor for claims, who has a short temper and a criminal record; still working for Desjardins. He took over two months to look at my vehicle and I was left without a car for 8 months. He threatened to not pay and cover for ANYTHING (rental, parking, car) due to the fact that I was catching him in his lies and insurance antics. All until I spoke with his manager and stated that I was going to sue them. They will try to exclude things in accidents to save themselves every penny possible. THEY WILL PLAY DUMB AND MAKE THINGS CONFUSING. NEVER TAKE THE FIRST OFFER. Be persistent if you care about your vehicle. Make them pay for everything. Include things that weren’t even a part of the accident to make them pay. They deserve it. I’ve been paying insurance for 10 years and on my first accident they can barely cough up $3000. They ended up paying $36,000 in repair parts + rental car fees + workshop parking + labour because they were too stubborn to believe that my car (a 2016 AUDI A8) was a write-off; initially OFFERING ME A $3000 ESTIMATE. This insurance company DOES NOT follow the forgiveness accident policy that State Farm adopts; and if you are with State Farm, YOUR INSURANCE WILL INCREASE DRAMATICALLY. EVEN IF THE ACCIDENTS WERE NOT YOUR FAULT! STAY AWAY.