Desjardins Insurance Auto Insurance Reviews

I got a letter stating that my insurance would be canceled , when I called them they said they tried to contact me and the numbers don't work, when I ask them what information they have on file me ,my email was incorrect,my numbers was changed and they cant seem to tell how yet they canceled my insurance on the bases that they tried to reach me at information which I didn't change.

I asked them what does the record show, and how come no one asked me my security question which was on file...I spoke to two agents and none of them could tell my why they didn't ask me my password they were like "oh Im sorry" may I have it now.

So now if it out of their control like they said on my record I will have a cancelling due to non-payment of bill but they messed up my file ( MY CARD WAS EXPIRED AND I WAS WAITING ON A NEW CARD IN THE MAIL) and I called them before it all yet my information seem to miraculously changed and had an accident while insured in September and now IS October and all of a sudden my info change,, and they were contacting me on the same information to handle my claim.

I will never recommend this company to anyone even if its ontario or another province.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

After searching for a more comprehensive insurance program that included Home & Auto at a reasonable price I cancelled my Desjardins auto insurance effective May 1, 2015.
Unfortunately, they would not give me a formula detailing a cancellation charge and then made an unauthorized withdrawal from my bank for 30% of the remaining two and a half months of my contract!
I will never recommend or shop Desjardins because of what I call a shady, and underhanded process at that company.

Desjardins Insurance is the worst insurance company, They are VERY Rude and they also try to invade your privacy to the address where others have their licences, i was removed from this terrible insurance company because a family member told them to go **** them selves, now they take it out on another member on the same address.... Biggest Scam Insurance Company Around... I Highly do not recommend you choose this company at all, even a 10 year-old is more respectful than these people at the office

I wish i saw the reviews for this company before insuring my car with them. I have only been insured for 3 months and within 3 months they have already screwed up payments and even cancelled my policy for no apparent reason. Ive gotten pulled over too but luckily that officer did not ask for insurance because how much trouble would i have gotten into if i was not covered. Ive brought this to the attention to someone from Dejardins and their excuse was, oh yes, even if it was cancelled you would still be insured.

They charged me fees on 3 occasions that were their fault and they are only willing to "WAIVE" back one fee. How is it considered a waive when you are really just fixing the mistake that YOU made. Waiving would be that theres a fee that was made in MY mistake and you are kind enough to waive it off as a one time thing.

Now my credit score is getting lower and lower because I requested an account change because I provided an empty account and they keep taking money out of this account after STATING THERE IS NO MONEY TO TAKE

I got a quote. The agent insisted on activating the home and auto insurance pending negotiations with my current insurer explaining that I could always call to cancel. I called back to cancel before the start date. The rudeness begins. The lady eventually cancelled the auto but apparently leaves the home insurance active without my permission. A month or more later, I see a pre-authorized debit in my bank account, call Desjardins. I was told it is for home insurance and the rudeness escalates.

I would never return to them even if they have the best rates- which I doubt they will if their agents are this rude.

Desjardins never explained about 1 yr agreement, where as in my previous insurance company I was explained if I were to cancel within 6 months, I will have to pay cancellation fee. Desjardins was comparatively low in Calgary, so I changed to it. I had been with them for almost a yr in Calgary. When I moved to Ontario the policy was changed, of course insurance rate too ( 3.87 times high compared to Calgary(depending upon location))and I was never informed that the new agreement started from the day I changed to Ontario. I realized it only after calling them to cancel my policy as I am unemployed. Yes, very high fee to cancel the policy. To get new customers they are good. To adjust your account BIG NO "they cannot BACK date". Customer service ??? "please remain on line" --- LONG HOLD. at times phone gets disconnect and you have to call back again... that HOLD goes on again...

it is a cheating company , not trustable , desjardins is a company that cheats the customer. if you become their customer with every request they will charge you in a way that your cost goes too much , and then you cannot stop because there is a high cancelation charge. it is a "loss for customer , win for Desjardins" deal.