Desjardins Insurance Auto Insurance Reviews

I paid to get my car detailed, I have leather heated seats throughout. A few days after I got my car cleaned I went away in vacation and left my car in my dry underground parking garage for a few weeks. I came back to the worst mold infestation I and several other detailing companies have ever seen. Mold was on the steering wheel the side panelling of the door the seatbelts u name it. Obviously this was the fault of the detailer who must have used a compromised rag in my vehicle. I reported it to them, they dismissed my claim and didn’t go after the insurance of the shop instead told me take it to small claims this is why we pay for car insurance in this country for absolutely no reason we are being held hostage. We pay hundreds each month and they get to pick and choose when they help.

I had another claim where I was victim of hit and run and also struck directly by the driver as I was trying to take picture of their plate which I did get as well as make and model. The police were involved collision reporting informed of a site the insurance company could use to get the insurance details of the offending driver they refused to do so and I was left paying the deductible even thought there is a detective assigned to the case b/c of the damage and the assault. This is the help you get, you’re left paying they don’t investigate or seek justice for their customers they just take thousands from u each year and u never have peace of mind with having them as your broker. Run away!!!

I was reared and it was obviously not my fault. They classified me a minor injury claim and I needed more treatment after my treatment plan expired. I was still in pain and they denied me claim. Instead they hired a private investigator follow me and watch my house. They intentionally prolonged my suffering!

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

Their customer service is horrible. They lowball. The agent that I was dealing with was terrible. Did not respond to any emails. I would not recommend them.

This review is mainly regarding the service I received from Julie W. She is a breath of fresh air when dealing with insurance. My experience with the claims department was horrible and she stepped in and got ahold of the right people on the same day. She managed to obtain the information I needed from a 3rd party source and worked her magic. My issue was urgent and she was able to come through like a superstar. Her service is priceless and I absolutely loved dealing with her. The insurance industry needs more services like this.

Very humiliating experience to try to get car insurance while talking on the phone with their staff. They grilled me so hard for working online and having my own company. I have called for needing insurance for my car because I need a car for personal reasons... Grocery, visit friends. The woman on the phone even asked me super personal questions as I was polite to apologize about the background noise for being in the hospital... She asked me why I'm in the hospital and I told her it is personal. She was very rude and even said "well this is a personal policy"... She accused me of even renting out where I live and that the utility bill is not proof enough for her, I almost wanted to just tell her "well do you want to check my Instagram for my life updates to believe I actually moved into my residential address?" This is completely humiliating. Entrepreneurs need cars to see family, to live like human beings, I don't do deliveries, I work ONLINE, I barely leave the house... And she even told me "well just make sure you don't go to the post office". Well, I'm sure every Canadian citizen has the right to go to the post office, it is a right to send mail to family, to return items, have you never shopped online and needed to return something? It is just plainly none of their business. So, I went with another company. I felt completely humiliated that I even had to tell her that I'm sick at the hospital so she can believe me as to why I was at a hospital. I felt like I was being accused for being a liar the whole time... For 3 days I was with different people on the phone, if you don't want to insure me just say so, don't waste my time and don't humiliate me. This is not a good company.

They told me my cancellation fees were gonna be $364 yesterday and today in one day it went up... Now I have to pay 394... When I asked how do they calculate that - no explanation! 3 different agents... One of them - Chinese agent started shouting and swearing and being rude... No sense of customer relation and treatment... Bastard company! Don't deal with them... I hope due to this review they lose a lot of money...

Absolutely terrible customer service screwed me over twice and wouldn’t even take responsibility or fix it. Instead of trying to fix it they just cancel your policy. I’ve dealt with nothing but ignorance from them to. Will not ever recommend it.

Very bad experience and the customer care executives are not well trained. I spoke to one guy regarding my insurance payment and he was really rude and yelling at me. This is the way to treat the customers I don’t understand their attitude. They are just making money. I never recommend this place to anyone.