Car Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

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(267 reviews)
Desjardins Insurance
1.5 out of 5 stars:
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Very reliable company.

by Oscar Escalante on Dec 5, 2024
5 out of 5 stars

Very reliable car insurance, I recently had my car hit in a parking lot and the insurance was very attentive in processing the data and the whole process was favorable and efficient, they recommended an excellent shop and my car is like new. Very satisfied, and so I can recommend Desjardins as an excellent car insurance company.

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Highly recommend desjardins insurance.

by Valentin Timtsenko on Sep 10, 2024
5 out of 5 stars

After struggling with other insurance companies. Desjardins returned my email instantly. They got me a great quote with in an hour. And then had evening settled with in 2 hours. I highly recommend this company.

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Customer service 👍

by Kaorirose8 on Jul 10, 2024
5 out of 5 stars

I’m a customer with Desjardins for 3 years, and I’m very happy, the agent who helped me with my policy was super professional helpful and nice. Just wanted to share my experience for someone who is looking for insurance company.

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Not Reimbursing me

by Faisal on Jun 11, 2024
1 out of 5 stars

It was my first time getting in an accident and I have been a customer of Desjardins for years, they were supposed to reimburse me for my claim, and they have yet to do so. This investigation has been ongoing for approximately three months now, they are not responding to my inquiries, and they keep apologizing to me. They don’t care to resolve my issue in a timely manner and have been disregarding my concerns.

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Agent

by Rob T on May 23, 2024
4.5 out of 5 stars

I just got car insurance with Desjardins and the lady that helped me was just fabulous it went so smooth very easy, and she seemed very knowledgeable it was overall an exceptional experience I'm so grateful for the service I received.

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Awful company

by Nim on Apr 8, 2024
1 out of 5 stars

I will never recommend this place to anyone. They have messed up account information, and over charged.
We had to put a claim through, they took forever to send the money for the totalled vehicle. They also refused a loaner vehicle for the several weeks it took for them to send the cheque, even though that was something we were paying for.
When you have to leave this company because you can’t afford it anymore, they will charge you.

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Terrible service

by Alex on Mar 22, 2024
1 out of 5 stars

Terrible customer service. The woman who answered my call had a strong accent, I myself learned English not so long ago, so I asked her to speak slowly because I could not understand her words. She immediately hung up the phone.

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10 Year of my Loyalty, 0% from Dejardin

by Monica Szalasna on Mar 5, 2024
1 out of 5 stars

Was a client for Dejardin for 10 years, No claims, no tickets, nothing. After 10 years I received a call from them saying they would like to verify my information on file. I said sure. So they sent me a booklet for a new application. I called and stated I am not a new client and more than happy to confirm information on file but not filling out a new client form. Im not a new client. They insisted. I went to my local dejardin broker in town and she was puzzled why they would do that. Then Dejardin sent me a letter saying that since I did not fill out the form in the less than a week provided, they would be cancelling my insurance in 3 months (for ZERO reason.) So I took my info and went to another company that offered me a very good rate and lots of bonus perks. I am now happy and wrote this review to let people know THERE IS NO LOYALTY TO CUSTOMERS FROM DEJARDIN. FIND ANOTHER.

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The worst

by Angry on Feb 29, 2024
1 out of 5 stars

Canceled my service without warning. Found out after driving around with no insurance for 1 month. Worst insurance company of all time.

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One of the worst insurance companies I ever dealt with

by NS Toronto on Feb 9, 2024
1 out of 5 stars

This company will take your money, lie to you and deny lying .
The agents are insanely unprofessional they are only nice when they are selling you the insurance after that ….Good luck 🍀

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