Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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(267 reviews)
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Agent/rep attitude (19)
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App to track driving (1)
Billing/payments (39)
Cancellation experience (37)
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Claim - adjuster (20)
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Claim - repair shop (24)
Claim - theft (1)
Claim - total loss (3)
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On-hold times/transfers (1)
Phone wait times (4)
Policy changes experience (3)
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Policy coverage (31)
Rates after claim (3)
Rates at renewal (15)
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Rates for long-term clients (5)
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Refund (1)
Renewal experience (3)
Snow, Hail, Damage (2)
Review author
My car got stolen and turned out to be a write-off.
The claim advisor I was dealing with was not helpful nor on my side for things.
She would only EMAIL me after hours and would not return or answer any of my calls or questions.
Then they go on to quote my car low as can be and then tell me I can only use their two websites as comparables and denied most of my findings.
They did not make a stressful situation easier.
Customer service was great to deal with however the claims advisor and adjuster were a huge disappointment.
Communication is key. I never missed one payment for the 3 yrs I was insured with this company & in the end, they lost a loyal customer.