Desjardins Insurance Auto Insurance Reviews

BIG scammers!!!
I got in an accident for the first time, and it’s not even my fault and my case is under investigation for the past 3 months.
Whenever I email my adjuster she keeps apologizing and saying that the case is still ongoing, I don’t even know until when and why it’s going on. They clearly told me to go pay for the storage fee, which doesn’t make any sense because I was not at fault, so I should not have to pay for anything.
I’m really disappointed with this auto insurance company, and I’d advise everyone DO NOT get insurance from this company, you’ll get scammed!!!!

2 not at fault accidents (1 last year and another this year. Both times vehicle was parked at home) To start off with this company, you will not get any information about the status of your vehicle because nobody at their offices have any idea what they are doing. (They lost my vehicle last year for a few days...). Took 2 months of them sitting on it to tell me they would repair then 2 weeks later called to say they were no longer fixing it. ( again not at fault and they had no reason not to fix it). Now for this year.. so far been 1.5months with no word and again their office staff needs replacing. Save yourself the headache. If its between no insurance or desjardins.. pick no insurance it will be less headache.

I paid to get my car detailed, I have leather heated seats throughout. A few days after I got my car cleaned I went away in vacation and left my car in my dry underground parking garage for a few weeks. I came back to the worst mold infestation I and several other detailing companies have ever seen. Mold was on the steering wheel the side panelling of the door the seatbelts u name it. Obviously this was the fault of the detailer who must have used a compromised rag in my vehicle. I reported it to them, they dismissed my claim and didn’t go after the insurance of the shop instead told me take it to small claims this is why we pay for car insurance in this country for absolutely no reason we are being held hostage. We pay hundreds each month and they get to pick and choose when they help.

I had another claim where I was victim of hit and run and also struck directly by the driver as I was trying to take picture of their plate which I did get as well as make and model. The police were involved collision reporting informed of a site the insurance company could use to get the insurance details of the offending driver they refused to do so and I was left paying the deductible even thought there is a detective assigned to the case b/c of the damage and the assault. This is the help you get, you’re left paying they don’t investigate or seek justice for their customers they just take thousands from u each year and u never have peace of mind with having them as your broker. Run away!!!

I was reared and it was obviously not my fault. They classified me a minor injury claim and I needed more treatment after my treatment plan expired. I was still in pain and they denied me claim. Instead they hired a private investigator follow me and watch my house. They intentionally prolonged my suffering!

I was involved in an accident where the other vehicle ran a red light and T-boned me. My auto insurance rate ends up almost doing in the price for an accident that was not my fault in no way. When I asked why and if they investigated the incident before raising my insurance they said it was not their responsibility and the other driver said they went through a green light so they blamed both parties and said it is not their responsibility to retrieve the red light footage proof, it's the customers' job to pay to have it retrieved for the investigation. I am so disappointed with the lack of professional service.

I had full coverage insurance and when I was in an accident who's the fault, not mine they still treat me like a criminal and have not yet been paid anything for my 2008 Lexus is250. Worst insurance ever!

After being in a collision that wasn’t my fault (was hit by a drunk driver) they refused to assess the car requested I pay for it and they would return the money if the damage was the cause of the accident. Nobody called back for days, argued with me instead of attempting to communicate professionally. Long story short I have no car!

I've had Desjardins in the past and ended up switching to another company because they were just way too expensive. I got State Farm originally, but they ended up getting bought out by Desjardins which was Certas and was forced to be stuck with them again. Honestly, they are the way to expensive. All I kept getting was increases and higher rates and a bunch of non-at-fault incidents that were documented on my record and is creating so many unnecessary discrepancies. After 2 years I've finally switched companies saving 46$ a month. It was the best decision!

The person in charge of our claim has been ignored our calls and emails for almost a week, is currently denying our professional assessment and has been lowballing us from the start by searching 4 cylinder cars instead of what ours is (6 with low mileage) over an accident we didn't even cause and had dashcam footage to prove it. We'll be taking it to the news if it doesn't improve.

Desjardins is absolutely awful. They decided to increase my premium by $100 a month just for a change of address, and when I had a claims experience last year they were very unhelpful, unwilling to provide any kind of support which was shocking, especially considering I wasn’t at fault, and every time I asked when I’d receive the money they hung up on me. Had to go through an ombudsman to get them to pay me the money they owed me. Complete scam of a company.