Desjardins Insurance Auto Insurance Reviews

After being with State Farm for many years I realized that since Desjardins took over, and with no claims, I was still paying almost twice as much for home and auto insurance. So I started getting quotes and realized what they were overcharging me, but the kicker comes when I switched insurance companies, and they charged me almost $500.00 and refused to tell me how much of that cost was a penalty! That is just bordering on fraud if you ask me.

I was being grossly overcharged for insurance that I never made a claim with but for some reason kept increasing instead of decreasing every year. I found a company that is now charging me less than half of what Desjardins was. I cancelled my Desjardins policy and they are now charging me a whopping 18% of what was left of my yearly premium as a cancellation fee. The office claimed that the insurance agent is entitled to charge this "short rate" fee whenever you cancel a policy early, fine, I expected to pay a cancellation fee, but the amount I was charged is ludicrous. I will never purchase insurance from this company again.

My vehicle got into an accident a month ago, they are still not approving my vehicle to be repaired to its full state. Horrible customer service and management, trying to find excuses not to repair the vehicle. They try their best to cheap out on the parts on the vehicle. The highest quote for an insurance company that doesn't care about your safety. All they want is to make money of you when you get in an accident good luck getting your car repaired as they give you a hard time...

I've had Desjardins in the past and ended up switching to another company because they were just way too expensive. I got State Farm originally, but they ended up getting bought out by Desjardins which was Certas and was forced to be stuck with them again. Honestly, they are the way to expensive. All I kept getting was increases and higher rates and a bunch of non-at-fault incidents that were documented on my record and is creating so many unnecessary discrepancies. After 2 years I've finally switched companies saving 46$ a month. It was the best decision!

Probably the worst insurance experience ever. Agent claiming they applied to the government and got approval for a 10% increase in premium but the website says prices are going down because of COVID. A claim with these people would be a nightmare. Moving all insurance to a more reliable source.

Incompetent, unfriendly, bad-customer - service experience. They don't give a hoot about their previous statements, your concerns/needs, or their industry standards. But they charge a hefty premium and are communicating in a way that I would characterize as unprofessional. How can this insurance still be in business?