Desjardins Insurance Auto Insurance Reviews

I have never checked reviews about Desjardin. However similar to the majority of other reviews here, I have been with State Farm for over 20 years for both Home and Auto and since Desjardin took over I have been charged a lot more year after year. Most recently I called to get some explanation even though I had 0 claims all my life, their agents along with their people are extremely rude and data in their system is inaccurate. I definitely DO NOT recommend them to anybody. I am searching for another reliable insurance provider for both Home and Auto.

I had been a customer of State Farm for over 30 years. When Desjardins took over, they steadily increased my premiums. I had to change companies because Desjardins was too expensive. They raised my rates during a pandemic, then had the nerve to charge me a one-month penalty for cancelling my policy. They then sent me a letter stating “we hope to have the opportunity to serve you again in the future”. Sure, when pigs fly...

After 15 years with them, paying in full every year with no claims, they raised my rates by 20% since Certas have taken over. There used to be a family feel in the office, where you felt at home so you felt you could trust them, be aware now as you are only a number to them now, money is all they are concerned about.

My wife and I have been with State Farm for 30 years and It was OK for the most part, but ever since Desjardins took over, with 0 claims or accidents my multi-car and home insurance went up to close to 30% that is absolutely cruel.

I’m in a process of looking for a different insurance company, but if you are new and need to insure your car, home or both I will strongly advise you do not even consider Desjardins, they are absolutely unreasonable.

After being with State Farm for over 30 years (now Desjardins), they raised my premiums because of the amount of claims they paid out (not my problem. I haven’t had a claim in 25 years), I went to a different insurance company. Not only did they not give me back any of the insurance amount I paid for a full month, but charged me 100 more than my monthly premium (on top of my regular amount) and took the money out of my account two days before they were even authorized to do so. None of the agents even tried to keep my business. DO NOT GO THERE. They are absolute crooks. And yes I called the customer complaint line and they didn’t anything. Disgusting!