Desjardins Insurance Auto Insurance Reviews

I was involved in an accident where the other vehicle ran a red light and T-boned me. My auto insurance rate ends up almost doing in the price for an accident that was not my fault in no way. When I asked why and if they investigated the incident before raising my insurance they said it was not their responsibility and the other driver said they went through a green light so they blamed both parties and said it is not their responsibility to retrieve the red light footage proof, it's the customers' job to pay to have it retrieved for the investigation. I am so disappointed with the lack of professional service.

I had two experiences with this company and both times disappointed.
Their advisors have no knowledge, and no experience, don't answer promptly to communications, try to cut the corners and don't cover the claim cost. The first claim took 5 months to finally a manager was contacted to resolve the issue partially. The claim adjuster didn't send the request to the manager and after 3 times of asking, finally found that she lied to me and never escalated my case!
They even don't trust their own appraisers and decline his claim estimate and try to do the minimum. They need a full overall to stay in business. I am leaving them because after years of paying high premiums when I had two claims both times found my money was wasted.
You will find their true nature when you need them.

My claim insurance is under investigation for one month and 20 days but has not yet been decided. The rent rental was denied and I am without a car and have to pay car rental charges for the days I kept the rental car. The insurance appraiser pulled the damaged bumper to see the inside damage, later on, the claims department denied the claim on the pretext that the damage is enhanced.

They are perfect and reliable to take your money until you had an accident to request a claim. That is when you will know the real color of this company. No response, no callback and they will keep on taking your money. Please, I need someone to refer a good insurance company to me. Thanks.

They will look for any loophole to not fully cover the damage to your vehicle after an accident. Even if there is no proof backing their reasoning they will not pay and make you have no choice but to pay upfront, with the hopes you will just give up and not take them to court. My car has been sitting in a garage for 6 months because they refuse to take care of their responsibilities! Absolutely terrible, I have NEVER seen this from insurance before!
Be careful and if this ever happens to you, it can be very discouraging but don’t give up!

Since 2018 till now I have paid 18000$ to Desjardins auto insurance and there was no claim. Today my car was hit from the back so I applied for a claim. Since morning 7:30 am when the accident happened and till now at 5:30 PM, I haven’t been provided a rental car knowing that I am having one vehicle at home and have a lot of liabilities like dropping/picking up kids going to work, etc... They give damn to answer or providing me information. The claim advisor appointed for my case was not even at the office. He is off from work. Worst ever experience. The government should look into it why we are paying these insurance companies a lot of money and not getting proper services. I am going to sue these guys for sure.

Adjuster is useless, it felt like pushing rope to get my car repaired after no fault accident. The “section manager” attempted to use her title to intimidate me. The complainant department intentionally stalls the complaint process. Complete waste of money and most exhausting process ever.

If the people who worked for me treated our customers like Desjardins... We would be out of business. How hard can it be to return a call or email with an update on a no-fault claim?
It will be almost a month with no information.
The helpline just refers me back to an adjuster. Who promised to return calls in 5 business days but leaves no message and send no emails.
I got a call from the Rental Company to return the loaner the next day but nothing from Desjardins

1-1/2 weeks before our car insurance would expire, I had contacted the local Desjardins office trying to get both a car and home insurance quote. The representative sent me a lengthy email with all the details she required for this. 8 days before the renewal date I emailed her, providing all of this information. But there was no feedback whatsoever.

Amy is the worst claim adviser ever. She has not returned my calls or my emails! I try to talk to another advisor but they keep telling me to call Amy and she is not even picking up my call for 3 weeks!!!