Allstate Home Insurance Reviews

I'm a first time home buyer in Nanaimo, the house was actually pretty new which was built in 2009, had no problem with I until last year. I went on a trip and lost my suit case which I was considering claim under my home insurance. Trying to get some information on how to do it, and what is going to happen with my premium, never got back to me on time. About 8 month later( claim still not resolved, and the claim was not even officially made ) right before my policy due date I got a emailing saying they are not offering my house insurance, called back ask for reason , got kicked around for the reason that no one can access my file, at the end of the day, nothing responded. Either way, I'm not going to stay with this insurance company . And I highly advise anyone who is buying a house , do not go with them .