Optimum West Insurance Company Home Insurance Reviews

I am a builder and have dealt with numerous insurance companies for the last 20 years on numerous claims and repairs for their clients and they were amazing to deal with and settled instantly with me to fix their clients damaged property telling me "We want you to do whatever it takes to make our clients happy."

Optimum West Insurance Company was exactly the opposite. I have never dealt with a more unprofessional and insensitive and inexperienced insurance company as Optimum West Insurance. They have absolutely no concern or care for their clients. I have had to fight to get a proper engineer report and proper quotes and write and call them daily for the past 2.5 months to push to get a fair settlement to my property which was severely damaged.

I will never go here ever again. They have taken out so much money in one month, then took out money without even telling me! Then told me it was my fault! I don't have money - they never told me about it. Will never go ever again!

I have home insurance with them. I cancelled, they were still taking out money from my account... when I notified them I put stop payment on it, they changed the amount and still took out the monthly payment... after many phone calls ignored, I had to file a legal document against them... Stay clear, they will definitely rip you off. Bad company...