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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
16.7%
Online quoting
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Claim processing time
33.3%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Cancellation fee
16.7%
Claim - adjuster
16.7%
Claim - flooded basement
16.7%
Phone wait times
16.7%
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Unnecessary Cancellation

by SonnetSucks on Oct 14, 2020
1 out of 5 stars

No grace period for cancellation for ‘’non-payment” during COVID-19.
My credit card was replaced and before I had a chance to update the profile with the new info my policy had been cancelled.
Now I have been blacklisted and can’t receive insurance on my home from other Insurers.

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Review topics
Billing/payments Cancellation experience COVID Handling