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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
16.7%
Online quoting
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Claim processing time
33.3%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Cancellation fee
16.7%
Claim - adjuster
16.7%
Claim - flooded basement
16.7%
Phone wait times
16.7%
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Agent/rep attitude (2) Agent/rep availability (3) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (7) Brokers, Insurance Agents (1) Cancellation experience (2) Cancellation fee (1) Claim - adjuster (1) Claim - denial (1) Claim - flooded basement (1) Claim processing time (4) Complaints/ombudsman (1) COVID Handling (1) Home Insurance Quote (2) Insurance Rates, Prices (3) Paper mail experience (1) Phone wait times (1) Policy Switching, Cancellation (1) Rates at renewal (6) Rates competitiveness (2) Rates in bundle (1) Website experience (1)
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Horrible system

by Sonnet the Scam! on Feb 10, 2021
1 out of 5 stars

After paying regularly upfront for 3 years. No, option to cancel the insurance in the web portal. And if you delete your CC info they directly mark you as a defaulter, hit your credit score and ban you for 3 years. SCAM much?

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Review topics
Cancellation experience Website experience