Economical Insurance Home Insurance Reviews

I cancelled my Home Insurance prior to the renewal date of May 31st, 2019 On June 7th, 2019 I received a letter advising/confirming the cancellation. On June 9th, 2019 I received a letter advising of an outstanding balance and a threat that after 30 days my Account may be referred to a Collection Agency! Wow!

I had a house policy with them for 3 years, there was a payment due May 17. I was in Ottawa and failed to get it to them on time. Upon my return on June 3, I went into the office an paid the full amount. 2 days later I received a cancellation notice via registered mail. Notifying me that the policy will be cancelled effective June 15. Now I have to wait for a refund cheque. No communication other than the registered letter, no phone calls, no emails, no online account access. The lousy company seems quick to screw over people.

Economical will use any tool in their arsenal to refuse to acknowledge circumstances or conditions, will try and cancel the contract and sign you up for 4x the fees and threaten to blacklist you with other insurance companies. Between them and our clueless broker, we didn't have a chance. Stay clear, it may seem like a deal, but getting in bed with Economical is like signing up for herpes.

I changed banks, so I called up my broker and give her the new info. She said to put to stop payment on next withdraw, just to be on the safe side. So I did. Well, Economical took it as a refusal of payment and cancelled my insurance. When I tried to reinstated, they gave me a price that was 30% higher than my original price, because I was a financial risk. That's after being with them for 6 years and never bouncing a payment

My claim for my kitchen ceiling collapse has been ongoing for over 3 years. Not once was I ever given any advice on how to house myself or what would happen to my belongings. I was lucky enough to find a rental after 2 years living in Horrible Motels. I have lost all my belongings and am still renting even though I spent my whole life paying off my mortgage but am still spending 1500.00pm for accommodations because my insurance accommodations funding has been depleted because of the length of time for them to deal with my claim. Run away from this company. Worst experience ever and still not done with!

This company cancelled our home insurance over the Christmas holidays. The reason - after being a client who pays on time for over a year, we were away and missed a payment date by 3 business days. They cancelled our home insurance without notice. We only found out after the fact - 4 days afterwards via our broker. Good thing nothing happened to our house over that time. When we called them to rectify the situation, we were abruptly told that our insurance could not be re-activated. For an industry predicated on customer service, it is unbelievable how little they care about customers. They are cheaper for a reason. Buyer beware, stay away! Don't risk your house. 4 days without house insurance is stressful. Stay away!

I paid my full policy. Started getting past due notices. Then realized they refunded my credit card payment. My broker was old and clueless. I could never get through to Economical. I was concerned I wasn't actually insured since they refunded my credit card. 30 minute wait times. I switched to TD on my home. Then got an aggressive email - we've sent you to collection notice for $150. Can't get through. This company is the worst. Totally useless operation. DO NOT USE.

I had been with Heinsoo Insurance for almost 26 years. About a year ago Heinsoo switched us to Economical because our rates were getting too high. When my husband changed banks, and forgot he had an automated payment with Economical. We received a call one day to tell us there was a problem and a registered letter (dated the same day as the phone call) cametoour door the next cancelling our insurance. They dealt with the problem as bullies. Well thanks Economical because I found insurance for half the price.

We needed an answer to a question quickly. The adjuster would not respond to our calls and emails so we went to the office to ask our question. We were told that our adjuster was not available and there was no one available to speak to us. Really? My husband was escorted out of their office when he insisted on speaking to a manager. The security guard told us that Economical escorts people out of their office every day because customers are so upset and frustrated with the way they do business.