Horrible Customer Service
by No More Tears on Apr 15, 2019
1 out of 5 stars
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I changed both the house and car today and so happy. I'm now paying half the amount I was paying. What made me switch was the pricing but also how very rude the IA agents are. When you call to cancel, they put you on hold forever (hence why they ask what is the purpose of your call ) They are giving me a penalty fee of $45 for canceling my auto insurance when my renewal was only 1 month away, but it'll be well worth parting with them!