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I have been waiting since May 03 for $1000.00 claim of my Flex Account. On my fourth call right now. All forms filled out correctly. They made error on spouse insurance which was clearly marked on my form. Let my claim sit from May 11 to May 18 without contacting me. Now May 25 and I am told I still have to wait until Monday for processing. After speaking with manager, she says she cannot help me. Very frustrating to wait 1 month almost now for the simplest of claims possible.
I had a similar issue with them last year when I claimed on Dec 14 2015 173.00 and received payment Feb 22 2016.
Then one For period Jan 15 2014 to Feb 15 2014 for 528.00 paid out on April 23 2014.
One for period June 06 2014 paid out on Nov 27 2014. Unfortunately stuck with Industrial Alliance because this is my works Insurer.