Intact Insurance Home Insurance Reviews

No slight on the customer service side as they were great. However, when i purchased tenant insurance for 40$ a month throughout this past year and had a few tools and a bike stolen from the garage, I was informed there would be a $500 deductible due on $630. It's a good idea if you are prone to starting fires or live in a flood plain, but don't expect it to cover your run of the day item theft. If the deductible had been discussed at the time of purchasing the policy I never would have went for it.

I had been with ING for years and years and actually had my claim with them. I had a break-in and the adjustor was there within an hour and worked with me to get necessary items quickly. The break-in didn't even leave any shoes or cleaning supplies - they cleaned the place out. A few years later I had a flood from a really quick thaw. All work done quickly and professionally.
Rates went up when they changed to Intact, and I haven't been as happy with the service, but only minor things like trying to get policy information by phone - no claims with them.
However, I do see that all the reviews were very good until 2012, when they dropped like a rocket. What on earth happened? New management?

Having made no claims, we are satisfied with the ease of payment, and renewal process.