Intact Insurance Home Insurance Reviews

We had water damage in our basement and with all the bad publicity many insurance companies get weren't sure if we could get it satisfactorily resolved.

We found to our delight Intact was more than fair. Way to go Matthew who showed up at our door within 1 hour of our call and had our claim resolved within 24 hours!

Please note that our original contact was with another agent who went on vacation but handed the file to Matthew who did a great job for us!

I had a sink water supply line burst on October 5th, 2019. Despite being home at the time and catching it fairly quickly, the water ran down through the main floor below and then into the basement. After dealing with the emergency, walls were opened up and dried for about a week. We continued living in our home (family of 4) with only 1 working bathroom until Dec 1st when we moved out to a local hotel for 7 weeks. I had a local restoration company deal with the emergency and demo and then I took the "payout" option to hire my own contractors to put everything back together. I was very happy with Intact and my claims representative was fantastic. I recommend patience initially as it takes time for everything to get sorted out. Once things got going, it went very smoothly. I also recommend paying a bit extra in your policy to have "Claims Advantage" which protects your first claim from increases. Glad we had that!