Intact Insurance Home Insurance Reviews

Rude staff from Brokerlink, owned by Intact...NEVER AGAIN! I called to speak to my broker, who happened to be on lunch, another agreed to answer my questions. He was rude and arrogant... NEVER again... I switched insurance!

Took out tenants insurance for an Assisted Living facility. No claims were made on this policy. When the insurance was no longer required we contacted Intact in writing twice to cancel. They neglected to tell us that we needed to sign a form that they never provided and instead kept charging a 92 year old man. We requested their form and have never received it. Never again will we use a company that takes advantage of the elderly.

I had a water claim damage. I heard from the adjuster right away and from then on I was on my own. I had to do my own contacting with ServiceMaster to get the quote sent for the damage. Then, the adjuster did not get back to me again. I had to threaten that I wanted another adjuster. They did not provide me with one, but made this one call me right back.
It was 2 months before the damage claim was reviewed by Intact. I would call and ask questions, she would not answer calls nor would she any answer messages left. I had to try to get information from the property staff and they couldn't help me. I was left with so many questions unanswered. It was like having no adjuster at all. The claim and all the hassle took from the end of August to mid-January/24 to finally complete and sign off the claim.

I am presently going through a claim for water damage which I am responsible for and I live in a condo with another 31 Co owners. Intact is my insurance and they are giving my syndicate a real hard time to pay!!
Makes no sense I’m a valuable client and had never made a claim. I speak with them at intact and they act like they work for the police !!!
Disappointed

Zero communication, the goal is to keep you in the dark. They ask you for one thing then ask for another just to stall you from getting what your entitled to. Read your policy before dealing with these characters. They are not your neighborhood friends they would rather not be helping you. Beware.

Very rude to customers that make a claim and take pride in denying claims. They are unfeeling to customers who suffer great tragedy and loss. Cold and unfeeling and love inflicting pain on the people who pay their salaries. Shame on you!