Home Insurance Reviews

Intact Insurance Home Insurance Reviews

This page has been viewed by: Please wait... consumers
(154 reviews)
Intact Insurance
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Cheap Home Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $300 annually

Get an instant quote

Filter

Most helpfull reviews
Review author
Clear all

Worst Experience EVER

by RDouglas on Feb 26, 2021
1 out of 5 stars

I've called on three separate occasions and on every occasion, the CSRs are unable to locate my file and states that there is no profile created for me. I've gone through the process of providing all of the details, taking over an hour of my time in order to obtain a quote. The CSRs advised that I had to wait for the underwriters to get back to them and then they will send me an e-mail or call me. I never received a phone call or an e-mail. I called them back and again, my profile is not in the system. I did not want to start over again with another CSR. Obviously, my money is not good here at Intact Insurance and my business will never be with Intact Insurance. I would advise my family and friends to stay away from Intact Insurance. If obtaining a quote/estimate is this difficult, I could only imagine the claims process. I've never dealt with an insurance company that is this incapable.

1 of 1 people found this review helpful. Did you?

YesNo

Terrible Experience

by R.M. Wagner on Feb 27, 2024
1 out of 5 stars

Took out tenants insurance for an Assisted Living facility. No claims were made on this policy. When the insurance was no longer required we contacted Intact in writing twice to cancel. They neglected to tell us that we needed to sign a form that they never provided and instead kept charging a 92 year old man. We requested their form and have never received it. Never again will we use a company that takes advantage of the elderly.

0 of 0 people found this review helpful. Did you?

YesNo

Bad service

by Neda on Feb 13, 2024
1 out of 5 stars

No good service, and being charged double the deductible for something that is not my fault is extremely disappointing. Furthermore, waiting for over three months with no response or updates is unacceptable.

0 of 0 people found this review helpful. Did you?

YesNo
Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.

Water Damage Claim

by Bonnie on Jan 30, 2024
1.3 out of 5 stars

I had a water claim damage. I heard from the adjuster right away and from then on I was on my own. I had to do my own contacting with ServiceMaster to get the quote sent for the damage. Then, the adjuster did not get back to me again. I had to threaten that I wanted another adjuster. They did not provide me with one, but made this one call me right back.
It was 2 months before the damage claim was reviewed by Intact. I would call and ask questions, she would not answer calls nor would she any answer messages left. I had to try to get information from the property staff and they couldn't help me. I was left with so many questions unanswered. It was like having no adjuster at all. The claim and all the hassle took from the end of August to mid-January/24 to finally complete and sign off the claim.

0 of 0 people found this review helpful. Did you?

YesNo

Beware of this Company "Intact"

by Worst brokers, Worst customer Service, Worst Estimators on Oct 23, 2023
1 out of 5 stars

The worst insurance in Canada. Full of liars and deceivers sitting in this company. They have worst brokers which help you none. The estimators never let you have any services avail from Intact. Customers have to pay their premiums and also end up fixing their damaged home from their pockets after refusal game from Intact.

0 of 0 people found this review helpful. Did you?

YesNo

Brutal experience

by Russell Brocklebank on Oct 12, 2023
1 out of 5 stars

Zero communication, the goal is to keep you in the dark. They ask you for one thing then ask for another just to stall you from getting what your entitled to. Read your policy before dealing with these characters. They are not your neighborhood friends they would rather not be helping you. Beware.

0 of 0 people found this review helpful. Did you?

YesNo