Intact Insurance Home Insurance Reviews

I had a water claim damage. I heard from the adjuster right away and from then on I was on my own. I had to do my own contacting with ServiceMaster to get the quote sent for the damage. Then, the adjuster did not get back to me again. I had to threaten that I wanted another adjuster. They did not provide me with one, but made this one call me right back.
It was 2 months before the damage claim was reviewed by Intact. I would call and ask questions, she would not answer calls nor would she any answer messages left. I had to try to get information from the property staff and they couldn't help me. I was left with so many questions unanswered. It was like having no adjuster at all. The claim and all the hassle took from the end of August to mid-January/24 to finally complete and sign off the claim.

I am presently going through a claim for water damage which I am responsible for and I live in a condo with another 31 Co owners. Intact is my insurance and they are giving my syndicate a real hard time to pay!!
Makes no sense I’m a valuable client and had never made a claim. I speak with them at intact and they act like they work for the police !!!
Disappointed

We have never had such a bad experience with a service provider.

We have been with Intact Insurance for years! Never had a problem with them until we made a claim.

What others say is true. They completely stonewall you. They do not respond to emails. They lie to you about what and when they will act.

Once in this ugly situation, we learn from neighbours and others that they too have and continue to have terrible problems with their claims. People whose homes remain uninhabitable due to inaction by Intact.

We have investigated suing Intact but our lawyer says that will only make it worse! He says they will cease all actions until your case is concluded which could take years.

Do yourself a favour. NEVER EVER INSURE WITH INTACT‼️

It’s been one week since my trailer fire and no one has contacted me…I’ve sent several emails and left phone messages... The worst experience of my life!

Intact would be a good investment to make money as they fail to pay out coverages. Had a claim once and it took one year to get payment. After threatening legal action and talking with management. Hire contractors to review claims that know nothing about policy.

Almost 2 years for me for a fixing up that should have taken 1 month at the most! My mom dealing with them indirectly and waiting on a check for a month with people waiting to start work she will lose her contractor because of it! Lies after lies! Horrible!

Don't use Intact for home insurance! They don't follow regulations. Had literally 6 different people quit and take documents pertaining to my claim with them, and needed to keep coming back on the property to redo things they had done previously. The left-hand doesn't know what the right hand is doing. They were horrible to deal with. I will never recommend them. Scammers!!!

We are still fighting a claim that began March 3, 2020!! It is now August, at every turn, they have negatively dealt with us causing me mental stress that I couldn’t do it on my own anymore and needed help. Our first “representative” should be fired I’m positive we are not the only ones he’s dealt with in such an unprofessional manner! We needed to escalate it to his boss in 1 conversation to my husband took on an unprofessional approach as well as swearing and telling him he should pick up a book and learn to read. Once again we escalated to his boss or above him, who originally we thought we would finally see progress and she proved unprofessional and unable to do her job, she has been ignorant, didn't hasn’t resolved any matter after all this time they’ve left us with mouldy clothes/my 15-year-old daughter without a bedroom set because they claimed it was in the pod which we have a receipt for $7500 when they actually threw it out which I was 100% on as I saw them put in the truck they towed away as “garbage” (careful I think their staff gets first dibs as I would be surprised with their proven practices we’ve been exposed to. My basement is in shambles, my daughter has no bedroom at 15, you can’t move in my main floor because things we could save are shoved on my main floor, I have no laundry facilities as they were flooded and shorted out, and the clothes we could salvage my daughter is living out of a garbage bag and other clothes and items from the basement were thrown out or have been given back to us mouldy. My garage is completely full of boxes that are crumbling at the bottom due to whatever is in them. I COULD GO ON FOREVER! We have been able to eat a meal together at the table even 1 of us at the table there is too much stuff everywhere. We eat in our laps. With COVID we haven’t even been able to go out to dinner together. My daughter and son missed birthday celebrations at home as we couldn’t have anyone at our house. The most hurtful thing their negligence killed my 5-year-old dog. And I have been sick since April (tested for COVID 3 times all negative, so it’s something in my house perhaps mould being there was mould on everything else). More tests for me, long road ahead with this house I loved, all we wanted which is rightfully ours is to be made whole as we had it before. They acknowledged my dog but said they would not be paying her vet bill when we had to put her down. I’m heartbroken and just want what I had before. At this rate, I can’t even see us getting a Christmas tree up and having a nice Christmas my favourite holiday and even being able to enjoy it differently on a holiday due to COVID. Thank you Intact for your lack of customer service and what appears to be a lack of human decency to really go the extra mile for your customers.