Intact Insurance Home Insurance Reviews

Terrible service from Intact while filing a claim. Agent preferred to send 4 inspectors and one engineer just to proof they were not responsible for wind damages to the my roof. Ridicules. In addition very disrespectful, she would not listen to my side like talking to a machine. She would just repeat one sentence over and over. Clearly she was not there to help a customer but rather to just proof her point. Bad CS. Needless to say I replaced the insurer for a trust worthy one.

We are still fighting a claim that began March 3, 2020!! It is now August, at every turn, they have negatively dealt with us causing me mental stress that I couldn’t do it on my own anymore and needed help. Our first “representative” should be fired I’m positive we are not the only ones he’s dealt with in such an unprofessional manner! We needed to escalate it to his boss in 1 conversation to my husband took on an unprofessional approach as well as swearing and telling him he should pick up a book and learn to read. Once again we escalated to his boss or above him, who originally we thought we would finally see progress and she proved unprofessional and unable to do her job, she has been ignorant, didn't hasn’t resolved any matter after all this time they’ve left us with mouldy clothes/my 15-year-old daughter without a bedroom set because they claimed it was in the pod which we have a receipt for $7500 when they actually threw it out which I was 100% on as I saw them put in the truck they towed away as “garbage” (careful I think their staff gets first dibs as I would be surprised with their proven practices we’ve been exposed to. My basement is in shambles, my daughter has no bedroom at 15, you can’t move in my main floor because things we could save are shoved on my main floor, I have no laundry facilities as they were flooded and shorted out, and the clothes we could salvage my daughter is living out of a garbage bag and other clothes and items from the basement were thrown out or have been given back to us mouldy. My garage is completely full of boxes that are crumbling at the bottom due to whatever is in them. I COULD GO ON FOREVER! We have been able to eat a meal together at the table even 1 of us at the table there is too much stuff everywhere. We eat in our laps. With COVID we haven’t even been able to go out to dinner together. My daughter and son missed birthday celebrations at home as we couldn’t have anyone at our house. The most hurtful thing their negligence killed my 5-year-old dog. And I have been sick since April (tested for COVID 3 times all negative, so it’s something in my house perhaps mould being there was mould on everything else). More tests for me, long road ahead with this house I loved, all we wanted which is rightfully ours is to be made whole as we had it before. They acknowledged my dog but said they would not be paying her vet bill when we had to put her down. I’m heartbroken and just want what I had before. At this rate, I can’t even see us getting a Christmas tree up and having a nice Christmas my favourite holiday and even being able to enjoy it differently on a holiday due to COVID. Thank you Intact for your lack of customer service and what appears to be a lack of human decency to really go the extra mile for your customers.

I had a water claim damage. I heard from the adjuster right away and from then on I was on my own. I had to do my own contacting with ServiceMaster to get the quote sent for the damage. Then, the adjuster did not get back to me again. I had to threaten that I wanted another adjuster. They did not provide me with one, but made this one call me right back.
It was 2 months before the damage claim was reviewed by Intact. I would call and ask questions, she would not answer calls nor would she any answer messages left. I had to try to get information from the property staff and they couldn't help me. I was left with so many questions unanswered. It was like having no adjuster at all. The claim and all the hassle took from the end of August to mid-January/24 to finally complete and sign off the claim.

I used this company for one of my properties. Long story short, two different incidents happened and Intact refused both claims using a very generic clause: "Gradual degradation of the insured property" which can technically be applied to almost all issues.

Same issue happened on a different property and the other insurance company paid the damages without trying to finding excuses.

You make payments to them every month and they will do all they can to not pay you in case of an accident. Do yourself a favour and choose another company!

The worst insurance in Canada. Full of liars and deceivers sitting in this company. They have worst brokers which help you none. The estimators never let you have any services avail from Intact. Customers have to pay their premiums and also end up fixing their damaged home from their pockets after refusal game from Intact.

The worst Insurance Company so far in Canada. Their home inspectors estimator damaged my house while inspection and refused to fix it later on. They have the worst adjusters to deal with. They never let customers to win and always have excuses to reject your claims. Please do not buy it even though they offer good discounts. At the end of the day you will regret about it. Poor customer service. Poor communication. Bunch of lying. Full of Fraud. Please beware of such scams.

They have the worst customer service and adjuster. I have had the worst experience with this company for my claim and the most unprofessional and worst person working on my file. Please do not give your money to Intact.