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Intact Insurance Home Insurance Reviews

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(153 reviews)
Intact Insurance
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep availability
37.5%
Agent/rep attitude
31.3%
Agent/rep callbacks
31.3%
Agent/rep knowledge
31.3%
Claim - adjuster
31.3%
Cancellation experience
25.0%
Claim - denial
25.0%
Claim processing time
18.8%
Rates competitiveness
12.5%
Broker experience
6.3%
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Agent/rep attitude (5) Agent/rep availability (6) Agent/rep callbacks (6) Agent/rep knowledge (6) Bikes, Belongings (3) Billing/payments (21) Broker experience (1) Brokers, Insurance Agents (14) Cancellation experience (6) Cancellation fee (2) Claim - adjuster (7) Claim - contractor work (14) Claim - denial (9) Claim - fire (2) Claim - flood/water (25) Claim - flooded basement (11) Claim - roof (5) Claim payout amount (2) Claim processing time (8) Complaints/ombudsman (10) COVID Handling (1) Home Insurance Quote (6) Insurance Rates, Prices (18) Legal actions (1) Paper mail experience (1) Plumbing (5) Policy changes experience (1) Policy coverage (38) Policy Switching, Cancellation (13) Rates after claim (1) Rates at renewal (1) Rates competitiveness (2) Rates in bundle (1) Refund (1) Snow, Hail, Damage (4) Wind, Hurricane Damage (2)
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Consumer (2) Insurance agent or broker (1)
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Bad service n a claim

by Stefane on Dec 5, 2023
1 out of 5 stars

I am presently going through a claim for water damage which I am responsible for and I live in a condo with another 31 Co owners. Intact is my insurance and they are giving my syndicate a real hard time to pay!!
Makes no sense I’m a valuable client and had never made a claim. I speak with them at intact and they act like they work for the police !!!
Disappointed

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Review topics
Agent/rep attitude Claim - flood/water Claim processing time Wind, Hurricane Damage

Terrible and overpriced

by William D. on Mar 15, 2021
1 out of 5 stars

Terrible service from Intact while filing a claim. Agent preferred to send 4 inspectors and one engineer just to proof they were not responsible for wind damages to the my roof. Ridicules. In addition very disrespectful, she would not listen to my side like talking to a machine. She would just repeat one sentence over and over. Clearly she was not there to help a customer but rather to just proof her point. Bad CS. Needless to say I replaced the insurer for a trust worthy one.

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Review topics
Claim - adjuster Claim - roof Wind, Hurricane Damage