Poor customer service
by Mrs. Eckert on Nov 10, 2015
1.5 out of 5 stars
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this insurance company was charging me for my son's insurance for a full year after I called to cancel it. My husband takes care of the bills but I did not notice they were still taking out the payment for my son until my husband complained about how high the bill was. When I tired to get a refund I was refused it because they said I did not call to cancel it. I gave them dates, times, phone number I called from, everything, and yet they said I did not call them. I even offered the facebook stream with my son where I told him that I cancelled it, they were not interested. I was basically called a liar. I have been with this company for 40 years and have had a few complaints about the company during that time, but this was the last straw for me. I am out more than 1000 dollars and I was basically told to collect the money from my son, they have no record of me calling. Trust me, I remember calling and being so angry when I cancelled his insurance in the first place, that I would not make this up.