Johnson Insurance Home Insurance Reviews

I have been a loyal customer for 10 years on auto insurance and 9 years for home insurance. And we never had a claim with our home insurance for all those years too. We moved last year to a new city and we got our home insurance back to them. To renew our home insurance this year they increased it to 16% and the customer service person on the phone told me that the assessed value of our new home went up by 4%. She also told me that the price of materials is up to replace homes. I asked her why would you increase the price to 16% while the assessed value only went up by 4%. Then she referred me to another line called Star something for loyal customers as she cannot do anything about it. And they have to call me back since no one is available to speak with supposedly a Star and loyal customer. Time to shop around again folks and that includes our auto insurance now.

They are cheap but they are horrible to deal with in every possible way. They told us our policy was cancelled and continued to take payments from us even though we talked to them and sent various emails stating we were cancelling our policy for both home and auto and they are still arguing with us that we didn't cancel the policy. And when we made a claim, they were horrible and expensive and not upfront about what was required. A month after we had the work done they started making requests for pictures before (which we obviously couldn't get because the work was done), during and after. And for a receipt. I had asked them prior to the work being done what they needed and I had emails stating "nothing"

My home insurance has more than doubled in just 4 years! It's time to shop around for a better insurance company.

Customer service poor: long waits on the phone, promises for calls back that never came, emailed questions that went unanswered.
We were paying an extra $500 because the insured property we were renovating for rental was not occupied, which was fine, however without warning we received a termination letter in the mail because we had exceeded the unoccupied period allowed (despite there being workers at the house 6 days/week) that we had never been informed about.
We got a tenant in and reinstated the insurance, then 2 months later received another letter of termination saying that we were too close to a commercial business, presumably the gas station across the side alley, again something that we were never asked about or informed of, nor can we find in the documentation.
We have since moved our insurance to another company for this property despite it costing a little more, and will do the same with our primary residence shortly.

Called today to get a quote for tenant insurance and was told they couldn't help me because I lived above a business then he said "yeah you can't live 49 metres within a business!" Bologna then he said "why not stay with your current insurance company and get a different person to handle your insurance!" In which I said "this isn't fair and your company will never get my business ever!"

I have had my house insured with this company for many years. Recently, I switched to CAA House Insurance because they were able to insure my home for less than $800 compared with the over $1700 premium that Unifund Assurance gave me to renew my house insurance. In other word, CAA was able to offer basically the same coverage for less than half the price. Bottom line, shop around.

this insurance company was charging me for my son's insurance for a full year after I called to cancel it. My husband takes care of the bills but I did not notice they were still taking out the payment for my son until my husband complained about how high the bill was. When I tired to get a refund I was refused it because they said I did not call to cancel it. I gave them dates, times, phone number I called from, everything, and yet they said I did not call them. I even offered the facebook stream with my son where I told him that I cancelled it, they were not interested. I was basically called a liar. I have been with this company for 40 years and have had a few complaints about the company during that time, but this was the last straw for me. I am out more than 1000 dollars and I was basically told to collect the money from my son, they have no record of me calling. Trust me, I remember calling and being so angry when I cancelled his insurance in the first place, that I would not make this up.

Good service never made a claim, never missed a payment - but a 78% increase in 4 years is absurd. Be aware that Johnson prices start running soon after joining them.