Johnson Insurance Home Insurance Reviews

I had my home insured by Johnson for the last 7 years, with no claims. When I signed up, the rate was reasonable but had been increasing every year since. My rate now is 150% what it was upon signing up. So I finally catch on and switch to a competitor ( for roughly the same price I paid 7 years ago) and they say they have to charge me $130 for cancelling in the middle of the contract. What a bunch of bull. Look elsewhere for your insurance, you'll be glad you did.

I have been a customer with Johnston Insurance for over 30 years and had no issues until I had a claim with the house. I had recently broken my back and have had 2 surgeries and a lack of funding to get someone in to quote me on the job that needed to be done. I called and asked them for an extension to get the repairs done due to the fact of it being winter time as well as I was waiting for my disability to come. They told me that if I never had the repairs done by May, when my policy was up for renewal, they would be cancelling my insurance. They are unsympathetic to your situation as long as they are getting your money and you make no claim, you should be fine. They don’t care about keeping you even though you have been a loyal customer. Worse company for anyone to deal with. You can’t even talk to management team as you have to deal with third party as you’re put on hold until she relays message to management team. Just unbelievable what insurance companies can get away with. Best thing is to have government regulate them better.

My home insurance has more than doubled in just 4 years! It's time to shop around for a better insurance company.

this insurance company was charging me for my son's insurance for a full year after I called to cancel it. My husband takes care of the bills but I did not notice they were still taking out the payment for my son until my husband complained about how high the bill was. When I tired to get a refund I was refused it because they said I did not call to cancel it. I gave them dates, times, phone number I called from, everything, and yet they said I did not call them. I even offered the facebook stream with my son where I told him that I cancelled it, they were not interested. I was basically called a liar. I have been with this company for 40 years and have had a few complaints about the company during that time, but this was the last straw for me. I am out more than 1000 dollars and I was basically told to collect the money from my son, they have no record of me calling. Trust me, I remember calling and being so angry when I cancelled his insurance in the first place, that I would not make this up.

I've paid Johnson Ins. for 10 years, I put in a claim because of a leaking roof, they patched the roof when I asked how come the whole roof isn't being done I told that it only need a patch, 8 months later my roof leaks again and they're going to do 1 whole side of my roof, It didn't need to be replaced 8 moths later it does?? and the best part now my insurance is getting canceled... They have no problem taking my money but when I need them it's a problem... Avoid them unless you know that you'll never need to make a claim.

We sold our house and because we were changing to another cheaper company at our new home they charged us 1 1/2 months premium.

We dealt with this company for 20 plus years. We had massive damage to our home in the 2013 Alberta floods. We were assigned an independent adjuster to process our claim. He came out to our home 3 days after we were able to access our home. He told us at that time with no information from our insurance company that we probably wouldn't be covered. The insurance company eventually advised us they would cover our basement and contents, but not the main floor. We were assigned 3 different franchises of the same restoration company over the next 7 months. The first two from Edmonton and Lloydminster (Winmar) disappeared in the middle of the clean up with no explanation. Nobody came to our home to continue the clean up for 2 months after a promise from a Johnson Inc that it would all be handled subsequent to August 21st 2013. In October Johnson sent out another Winmar clean up crew from Calgary. They took until January to perform an unsatisfactory job. We were told by the adjuster that it would take 6 weeks to have a furnace installed. We handled it ourselves and had a furnace installed in under a week. This was late December before we got a furnace. During all this delay we were unable to start the restoration of our main floor and therefore remained homeless while we watched all our neighbours return to their homes. The basement cleanup was so sloppy that we have recleaned and santized it completely ourselves. We took about 200 pounds of dried mud and 70 gallons of contaminated water from the basement to clean it thoroughly. On settling claims their intent was low ball you in every case. Comparables for our contents were taken from the cheapest suppliers they could find. They contractor they use to determine content values eventually put proper values on our belongings but not before a fight with the insurance company. We had several phone conference calls with senior management and were assured that all our problems and concerns would be dealt with promptly. They were not. The adjuster acted annoyed that the insurance company even covered us. He also took unreasonable amounts of time to deal with the claim and told us one story and the management another. Overall we eventually received a reasonable payout from the insurance company, but will not return to them because they have a group of adjusters in their home, auto, and rv insurance divisions who lack basic customer service skills: i.e. do not return phone calls and emails in a timely manner, leave on vacation without giving an alternate contact, force you to use their preferred suppliers who in some cases are more expensive than competition. We also had hail claims for our home, RV and truck. We were mailed a claim cheque from them for damage to our RV drawn on Unifund which was returned to us and charged back to our bank account. They eventually issued a new cheque with no explanation or apology whatsoever. We are paying higher premiums to go elsewhere with no regrets.

Bought a new (used) house, thought that Johnson were good. Had a claim due to a bad pipe, handled very fast and was really impressed, at first. Then we had a second claim due to another bad pipe. Because this was symptomatic of more problems, we had the entire house re-plumbed. Informed the company of this. Heard nothing back until it was less than a month to renewal, then we get a letter stating that we were being dropped due to frequency of claims. Were we suppose to change the entire house plumbing because of one bad pipe?? Totally bummed out with Johnson. Would not recommend them to anyone I know!!