Johnson Insurance Home Insurance Reviews

It is easier to cancel and go somewhere else than it is to remove a deceased person from home insurance. They require the death certificate, a page of the will and the kicker for you to change the dead to the house to the account holder's name. The deed automatically goes to my dad and is not required to be changed except that home insurance is asking us to. Once we have more time we will be cancelling. No one should be forced to change a deed that does not need to be changed. Especially after a death.

I have been with this company for about 10 years and made no claims. I made my first claim in August for a house fire. Since I made the claim, the company has to keep telling me different things about my policy. When I bought it they told me my policy included loss of use. When I made the claim, they said, I had no loss of use coverage. When I challenged that, they changed their statement to say my policy limit was only $2000.

If you want peace of mind, I would not recommend them.

We were originally insured for our Quebec cottage through The Personal. For some reason in 2019 Johnson took over the Personal files and decided not to insure Quebec cottages. They say they sent us a registered letter however we never received notification of a registered letter and so never received it. The annual payments were being deducted from our account automatically which had been going on since 2011. We never noticed that the payment didn’t come out. So although Johnson had other contact info for us they never made any attempt to do so. They cancelled our insurance and a year later when we contacted them to update some info we found out we had no insurance. I should mention there was never a claim made on the cottage. Now because there has been a lapse in insurance we are having a very hard time finding a company who will insure us. This ordeal has left us in a very bad predicament with a cottage that other insurance companies do not want to insure due to the lapse in insurance. Run from Johnson and run fast!

Their online capabilities are of little use so you have to call them for anything. Wait times are long, at least 30 minutes, and there is no callback service, so you get serenaded by their on-hold music. They often make mistakes such as sending you the wrong information, then you have to call back, wait on hold for 30+ minutes... The people are pleasant, but the service is poor. On top of all this, their rates are not that good. We never claimed the policies in 4 years, but we are moving on due to the customer service.

Never had any claims or other 'need' for their service other than paying the premium hoping it's good, but came time to try to cancel tenant's insurance and it can't be done. Apparently, an account I opened and put someone else's name on just because they lived with me requires them to cancel the policy. It is ridiculous. They have nothing more than a name. No signature or anything else legally binding. It could be my cat for all they know. Bunch of crooks. I'm going to do everything in my power to cancel this and my current home insurance policy (if I'm allowed to). From all the really negative reviews, I have no faith in the company being able to be counted upon if it came to making a claim. Low rates but what's the point when you don't get anything out of it. I can see a class action happening soon. Based on reviews, they shouldn't exist. And anyone working for this terrible company, you're all part of the problem.

Do not use this company. They are so screwed up and inefficient. Long wait times on their call centre, it is like they don't want to talk to you.

Had house and auto, I was paying 204 a month with no claims other than one that was 10 years ago for an accident. Every year my insurance was going up. I was thinking of purchasing a new car which I was driving a 3-year-old RAV4 at the time and my insurance was gonna go up about 15 dollars a month, my RAV4 was still worth more than the new car. I called around and I got both home and car for 127 a month. Big difference! So, I called Johnson. But a couple of weeks later my new payment came out which it was supposed to and to my surprise so did the old one. So now I don’t have enough money to cover my other bills, I called them and they said they can’t do anything, they are worse than the government when they owe you the money you have to wait just like them. And they told me they won’t know if it cleared or what I would be getting back of that payment. I felt like I was robbed the last couple of years with them, and now I know I am. And they don’t care I asked if anything can be done and a lady said - "I am sorry we have to wait till the end of the month to see if it clears".

I had a claim for hail damage and the adjuster assigned to my claim was an absolute joke...he talked over me, would not listen to me, was snippy and very condescending. They do not return calls, there is no place to contact if you have a problem, you are just sent in circles. Customer service or customer retention is not part of their service provision, I say this because when I asked for customer retention and explained my issue, I was put on hold for 4 / 20 minute waits and then there was nothing the person could do...there was not even a supervisor to speak to... ridiculous...going to be looking for a new provider

Johnson’s insurance the worst. By their own admission today they told me that other insurance companies have waived the deductible for the hurricane but yet their company will not do that even if you have been a loyal customer for 29 years and never put in a claim.