Talk to a machine
by IzzyW on Sep 30, 2013
1 out of 5 stars
After 8 yrs for home and auto, I had 2 claims, that were dealt with and a 3 problem that was not covered all Home related. I dealt with the one problem my self, but because I called to ask if it was covered they counted it as a claim, even though nothing was paid. I have since moved my auto insurance which they wanted to keep. but now am left looking for home insurance as they have labelled me high risk. They owe me 1 month auto insurance payment, which they took 1 month in advance, I think this company is terrible
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I had any excellent experience when my hot water heater broke in 2006 and my basement was flooded. This year it has been a horrible process after having electronics stolen.
The adjuster was unbelievably rude. She didn't ask me any questions at all just went with the report that I gave earlier. She wasn't even aware of what had been stolen or the circumstances.
It was impossibly to get hold of her and she never returned any of my calls. I called her manager and her manager never returned my calls.
Many, many weeks and still no decision about paying my claim!!
I have had to go to the ombudsman!