Meloche Monnex (TD Insurance) Home Insurance Reviews

Waited on the phone for over an hour trying to speak to someone when our furnace quit in a rental home we had insured and the house froze up. Unbelievable that any business cannot answer the phone within 5-10 minutes. Hire more people, or allow the insured to make a claim online that doesn't require filling out a long form and then sending it off to? Maybe get a call back in a week or 2? Go elsewhere this is unacceptable.

I had a very bad experience with this company. Awful customer service. Called them May 6 to start a claim. They promised a callback within 1-5 days. Never called back. Called them May 10, they again promised a callback 100% within 1-5 days by adjuster. Never called back. Now again May 18 called them to complain. No one has called me. Meanwhile, my roof is getting more and more damaged with every rainfall. This company just takes your money but never follows through with any claims. Be aware, and use another insurance provider.

Their customer service is really rubbish, poor performance, they failed to inform me that I need to call them urgently after closing the ownership of my property and now refuse to insure me. Really poor, had they told me that I had to call immediately I would have. I will never use them again and will pull everything out.

After 8 yrs for home and auto, I had 2 claims, that were dealt with and a 3 problem that was not covered all Home related. I dealt with the one problem my self, but because I called to ask if it was covered they counted it as a claim, even though nothing was paid. I have since moved my auto insurance which they wanted to keep. but now am left looking for home insurance as they have labelled me high risk. They owe me 1 month auto insurance payment, which they took 1 month in advance, I think this company is terrible
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I had any excellent experience when my hot water heater broke in 2006 and my basement was flooded. This year it has been a horrible process after having electronics stolen.
The adjuster was unbelievably rude. She didn't ask me any questions at all just went with the report that I gave earlier. She wasn't even aware of what had been stolen or the circumstances.
It was impossibly to get hold of her and she never returned any of my calls. I called her manager and her manager never returned my calls.
Many, many weeks and still no decision about paying my claim!!
I have had to go to the ombudsman!

I have had a claim resulting from Toronto flood, my total estimate was about 50K, they have only come up with 12K.

If you want to get a better home insurance, please go with State Farm, or RBC. not TD.

Don't waste your money thinking you are covered, because you will not be.

You might like the client service, but when it comes to actual claim, you will definitely be disappointed.

I am planning to take them to court and also going to media.

Last year my basement was damaged due to sewer back up and water seeped in from foundation due to sump pump failure. Claim was denied. Only few clients were impacted so TD denied all the claims. Now TD is covering same type of claims in Calgary and High River only due to media pressure and their competitors are covering claims.

I should have gone to media at that time. I need to find a good lawyer and file a publice interest petition against this organization who changes it's stand on daily basis.