Meloche Monnex (TD Insurance) Home Insurance Reviews

I pay 3 times higher rates than my friends and neighbours because I'm stupid enough to go with this company. I am cancelling my insurance with them before my policy renews. When you call to ask them to reduce it because it's so ridiculously high all they do is put 20 year olds on the phone who READ you stuff straight from their policy instead of talking to you like a person with a mortgage like a 20 year old wouldn't have anyway…

I applied for home insurance with them recently and after spending days running around to get all the info and getting the correct postal code for my property, they ultimately denied me getting coverage. Something to do with a gap in coverage between the day of my possession and actually finalizing the details with them. Apparently 1 day gap was enough to deny it which is ridiculous.

Raised rates by 25 % for no logical reason; no claims

And everytime they renew they reduce coverage of one thing or another.

Terrible communication and customer contact

AND they don't care!

After being with this insurance company for 15 years with no claims, I received a call to informed my that the sewer backup policy will be changing from $100K to $15 K starting 2014. I however will be paying for the same premium. If an incident will ever happen what can $15K fix these days???

From Lethbridge, AB

Last year my basement was damaged due to sewer back up and water seeped in from foundation due to sump pump failure. Claim was denied. Only few clients were impacted so TD denied all the claims. Now TD is covering same type of claims in Calgary and High River only due to media pressure and their competitors are covering claims.

I should have gone to media at that time. I need to find a good lawyer and file a publice interest petition against this organization who changes it's stand on daily basis.

My insurance is with TD . They appear to be the only insurance company that has not stated that they will support their policyholders. Neighbours are all coverred - some fully and some to the limit of their sewage backup. I just got off the phone with a rather hostile person in the claims department at TD who said it will generally be two more weeks before policyholders get any word from them...so over 3 weeks from when the adjuster visited. And the claims person cited policy wording denying liability... so that is TD's stance. Some other companies' adjusters are cutting cheques on the spot. This is tough to swallow when it comes down to a corporate decision as to whether to allow claims or not. Other insurance companies have made a decision to support policyholders despite strict policy wording that they could choose to hide behind. But not TD! I expect others like me will never deal with TD again since their executives clearly are less suppportive of their policyholders.

Some of my family members in Calgary have the platinum home coverage through TD. Their policies state they are covered for flooding due to sewer back up. Their basements had to be gutted after the flood last month due to extensive damage from sewer back up. It took almost two weeks for an adjuster to contact them (conveniently, about the amount of time it took them to clean up) and then they were told they wouldn't be covered because their basements have windows! The adjuster told them not to worry, if TD doesn't cover them the government will! They're happy to take your money for premiums, but don't want to honour their policies. Sounds like a scam to me.

On my block all the other houses insured by someone other than TD Meloche Monnex have had an adjuster on site and have insurance to cover sewage backup. TD's adjusters do not work evenings, weekends or holidays (even during disasters like the Calgary Flood). On the phone everyone with TD has been told their claim would be denied even without sending anyone over. Aviva, State Farm, Intact and Chubb insure my neighbours and have provided them with quality service. 1 week after I filed my claim I'm still in limbo (yes I call every day). Why can't TD keep up with the other companies?